Frequently Asked Questions

Popular Questions

Crayola Canada’s community relations program supports non-profit organizations located across Canada, with an emphasis on the arts and education.

How To Apply

Requests for donations must be submitted on your organization’s letterhead with your contact information by email, or mail. If sending your request by email, you will receive an automatic reply acknowledging that your email has been received. If you do not receive this confirmation within 5 business days, please call Amanda Pascoe at Crayola Canada. 

Email:apascoe@​crayola.​com
Phone Number: 17052124399
 

Mailing Address:

Crayola Canada
Donations Department
P.O. Box 120
15 Mary St. West
Lindsay, Ontario
K9V 4R8
Attn: Amanda Pascoe

What To Include

We ask that you include the following required information in your letter:

  • Date of your event
  • If you require confirmation earlier than one month prior to your event, please provide us with a time frame needed to receive a response.
  • Details of your event
  • Shipping Address
  • Telephone number, if we need to contact you
  • Contact person’s name, phone, and email address
  • What you would like to receive – i.e., door prize, art supplies for craft area, etc.


Please be advised that it may take up to three weeks for your request to be reviewed. Only organizations selected to receive a donation will be contacted.

Crayola® Crayons are made using primarily paraffin wax and colour pigment. While the basic ingredients remain consistent across all colours, variations may occur in special effects crayons. 

Our crayons are crafted through a process that involves melting paraffin wax and blending it with colour pigments. This mixture is then poured into molding machines where it solidifies in four to seven minutes. For a behind the scenes look of the Crayola Crayon manufacturing process, check out our video, You’ve Got Crayola Crayons

The right paint makes all the difference! Although all three types of Crayola® paint products are water-based, they aren’t all created alike. Check below to see what type of paint will work best for your next masterpiece. 

  • Crayola Portfolio Series™ Acrylic Paint and Crayola Acrylic Paint is permanent and somewhat lightfast on many different surfaces. They are generally used by adults and older children because of their permanence.
  • Crayola Premier™ Tempera Paint is permanent on paper surfaces. One coat coverage is all you need! It is generally used by adults and older children because of their permanence.
  • Crayola Tempera Paint is generally used by older children. It is an excellent choice for educators due to its superior mixability and blending of colors. 
  • Crayola Artista II® Washable Tempera Paints offers the same superior mixability and blending of colours as Crayola Tempera Paint, but in a formula that is washable from most launderable clothing and skin. 
  • Crayola Washable Paints are typically used by younger children because of their washability from most launderable clothing and skin. They are neither permanent nor lightfast.
If your Crayola markers have become dry because the marker caps were left off for a brief time, we have some suggestions that may help! To revive water-based markers, such as Crayola regular, washable, or Ultra-Clean markers, you can try dipping the tip in warm water for about 5 seconds. After recapping the marker, we suggest waiting 24 hours before trying the marker again. If Crayola Gel Markers seem dry after remaining uncapped, try rubbing the marker back and forth on the drawing surface several times. If the marker still doesn’t work, replace the cap for 2 – 3 hours and then try using it again. If unsuccessful, you can dip the tip in warm water for about 5 seconds. After recapping the marker, wait 24 hours before attempting to use the marker again. Visi-Max Dry Erase Markers and Take Note! Dry Erase Markers are not water-based like traditional Crayola markers, and cannot be revived if they are allowed to dry out.

Although the exact ingredients in our products are proprietary, we can provide a list of the most common ingredient requests NOT FOUND in products currently manufactured by Crayola. This list does not apply to licensed products, such as Crayola-brand bath, personal care, or food items, which are manufactured by licensing partners. Please check the back of the packaging for manufacturer details or contact us with any questions.

  • Casein
  • Eggs & Egg Shell
  • Fish/​Shellfish
  • Latex*
  • Milk
  • Nut & Nut Oil (including Tree Nuts)
  • Peanuts
  • Red Dye #40
  • Sesame & Sesame Oil
  • Whey

*It is possible that latex gloves may have been worn during the manufacture and distribution of raw materials, components or finished goods. 

If the ingredient in question is not included on this list and is due to a medical concern, please contact us at 1 – 800-CRAYOLA or visit our Support Page to send us an email. 


Need information regarding gluten/​wheat in our products? You can find that information here.

While there are currently no plans to hold a United Way sale, Crayola Canada remains committed to supporting the United Way and continues to explore alternative initiatives

Your Crayola markers may have dried out if left uncapped. Below are some suggestions to help revive them. 

1. Color-Change Doodle Markers:

  • Replace the cap for 72 hours (about 3 days) before attempting to use it again.

2. Colour Wonder Markers:

  • Not water-based and cannot be revived.
  • Try wiping the nib clean, cap the marker, and store with the tip down overnight if left uncapped briefly.

3. Fine-Point and Ultra-Fine Point Doodle Markers:

  • Cannot be revived as they are permanent marker inks.

4. Gel Markers:

  • Rub the marker back and forth on the drawing surface.
  • If still dry, replace the cap for 2 – 3 hours.
  • Alternatively, dip the tip in warm water for about 5 seconds, recap, and wait 24 hours before trying again.

5. Non-Water-Based Markers (Project Metallic, Signature Blending, Signature Metallic Outline, Take Note! Dry Erase, Visi-Max Dry Erase):

  • These markers cannot be revived once they have dried out.

6. Take Note! Gel Pens:

  • Tap the tip against paper to engage and disengage the tip until writing comes back.
  • If unsuccessful, the pen may be empty even if some ink appears to be remaining.

7. Water-Based Markers (Regular, Washable, Ultra-Clean, Dual-Ended Doodle, Washable No-Drip & Project Paint Brush Pens):

  • Dip the tip in warm water for about 5 seconds.
  • Recap the marker and wait 24 hours before using it again.
     


Have questions about your Color Wonder Magic Light Brush? We have the answers!

For Best Results:

  • Always protect your work surface!
  • The handle will light up and cycle through all the colours. When that is done, press the bristles in the middle of the paint pad for a few seconds. The handle will temporarily light up the colour of the paint. Brush the bristles against the paint pad several times. An invisible layer of paint will stick to the bristles. Brush onto Color Wonder Paper and watch the colours magically appear! 
  • Between each colour change, wipe the bristles with a dry paper towel.
  • To store the unit, snap the cover on to protect the colour pads. Since the paint pads will not dry out, the cover does not need to be airtight and replacing the paint pads is not necessary. The paint pads are securely sealed in the unit during the manufacturing process and not removable, so we do not recommend attempting to remove them. 

Battery Instructions:

  1. Use Phillips screwdriver to loosen 2 battery cover screws on battery compartment.
  2. Insert three (3) AA alkaline batteries. Ensure All 3 battery nibs (+ ends) face to the LEFT — see image below.
  3. Replace battery cover & tighten the screws.

Battery Savers:

  • To help preserve battery life, the Magic Light Brush will automatically turn off after 5 minutes if unused.
  • To reactivate, push power switch to off” and then back on”. Turn the power switch off and then on.

Need more helpful hints? Feel free to call or text us at 18002729652 weekdays between 9 AM and 4 PM Eastern Time.

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Illustrated Crayon Character