Frequently Asked Questions

Popular Questions

While the marker barrel and cap are recyclable, not all parts of the marker are. Because the marker components are securely sealed during the manufacturing process, we don’t recommend trying to remove the marker nib and reservoir. The marker caps can be recycled at facilities that accept #5 plastic. 

Green is more than just a colour to us! Click here to learn more about Crayola’s environmental initiatives.

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1990 — For the first time in Crayola history eight colours were retired and placed in the Crayola Hall of Fame: maize, lemon yellow, blue gray, raw umber, green blue, orange red, orange yellow, and violet blue. Eight new colours were added: vivid tangerine, jungle green, cerulean, fuchsia, dandelion, teal blue, royal purple, and wild strawberry.

2003 — As part of our centennial celebration, the colours blizzard blue, magic mint, mulberry, and teal blue were retired. Four new colours were introduced for the next century: inchworm, mango tango, wild blue yonder, and jazzberry jam; Consumers voted to Save the Shade” and saved burnt sienna from retirement. 

March 31, 2017 — In celebration of National Crayon Day, we announced that Dandelion would be retiring. To celebrate, we sent Dandelion on a retirement tour to all of his favourite places. His replacement was announced on May 5, 2017. For more details on our new blue, click here.

We currently manufacture 120 different Crayola Crayon colours, not including specialty colours. Check out our Explore Colours section at Cray​ola​.com to see them all!

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Crayola Canada’s community relations program supports non-profit organizations located across Canada, with an emphasis on the arts and education. 

How To Apply 

Requests for donations must be submitted on your organization’s letterhead with your contact information by email, fax, or mail. If sending your request by email, you will receive an automatic reply acknowledging that your email has been received. If you do not receive this confirmation within 5 business days, please call Amanda Pascoe at Crayola Canada. 

Email:apascoe@​crayola.​com
Phone Number: 1.800.342.6534 ext. 2252 or 1.705.324.6105 ext 2252
Fax Number:1.705.324.3511

Mailing Address:

Crayola Canada
Donations Department
P.O. Box 120
15 Mary St. West
Lindsay, Ontario
K94R8
Attn: Amanda Pascoe

What To Include 

We ask that you include the following required information in your letter:

  • Date of your event
  • If you require confirmation earlier than one month prior to your event, please provide us with a time frame needed to receive a response.
  • Details of your event
  • Shipping Address
  • Telephone and fax number, if we need to contact you
  • Contact person’s name, phone or fax number, and email address
  • What you would like to receive – i.e., door prize, art supplies for craft area, etc.


Please be advised that it may take up to three weeks for your request to

be reviewed. Only organizations selected to receive a donation will be

contacted.

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There are no plans for a United Way sale in 2023. Crayola Canada continues to develop alternatives to support the United Way. 

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Crayola Crayons are made primarily from paraffin wax and colour pigment. Paraffin wax is made especially for Crayola by companies who extract it from products like wood and coal. Pigments come from various sources. They can be natural or man made substances. Pigments can be found in the earth, minerals and/​or made in laboratories. These raw materials are purchased from outside suppliers and are stored in our warehouse awaiting production. All of our raw materials are delivered by truck with the exception of paraffin wax, which is delivered in railroad cars. Further information is considered proprietary. If you need more information, please call us at (800) 2729652 weekdays between 9 AM and 4 PM Eastern Time. A representative will be happy to assist you.
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While we are unable to send free CRAYOLA product samples, we encourage you to become a registered user of the Cray​ola​.com web site at http://www2.crayola.com/registration/index.cfm?referer=/index.cfm”>http://www.crayola.com/registration/index.cfm?referer=/index.cfm. There you can register to receive a monthly newsletter from us announcing new site features, promotions, events and other news!
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We do not currently offer a program for recycling broken crayons sent to us by consumers. Because our #1 goal is to provide safe, high quality Crayola products, our raw materials must adhere to high standards and pass strict screening tests. Unfortunately, we would not be able to introduce recycled” crayon wax into our mixtures, and still be able to guarantee the safety and performance of Crayola crayons. For information about crafts involving the use of melted crayons, please visit http://www.crayola.com/things-to-do/how-to-landing/melted-crayons.aspx”>http://www.crayola.com/things-to-do/how-to-landing/melted-crayons.aspx. To learn about Crayola’s recycling efforts and how we work to keep the environment green, go to http://www.crayola.com/about-us/green-initiatives.aspx”>green initiative.
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All CRAYOLA Crayons are made from paraffin wax and colour pigment. The crayons vary slightly in weight due to the amount of colour pigment added to produce a particular colour as well as the density of the powder pigment itself. Certain colour pigments are very light while other pigments are very dense. It would not be accurate, however, to say that all dark crayons are heavier than other colours. You can test this by doing an experiment to see which Crayola Crayons float and which will sink.

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Illustrated Crayon Character