Frequently Asked Questions

Crayola Canada’s community relations program supports non-profit organizations located across Canada, with an emphasis on the arts and education.

How To Apply

Requests for donations must be submitted on your organization’s letterhead with your contact information by email, or mail. If sending your request by email, you will receive an automatic reply acknowledging that your email has been received. If you do not receive this confirmation within 5 business days, please call Amanda Pascoe at Crayola Canada. 

Email:apascoe@​crayola.​com
Phone Number: 1−705−212−4399
 

Mailing Address:

Crayola Canada
Donations Department
P.O. Box 120
15 Mary St. West
Lindsay, Ontario
K9V 4R8
Attn: Amanda Pascoe

What To Include

We ask that you include the following required information in your letter:

• Date of your event
• If you require confirmation earlier than one month prior to your event, please provide us with a time frame needed to receive a response.
• Details of your event
• Shipping Address
• Telephone number, if we need to contact you
• Contact person’s name, phone, and email address
• What you would like to receive – i.e., door prize, art supplies for craft area, etc.

Please be advised that it may take up to three weeks for your request to be reviewed. Only organizations selected to receive a donation will be contacted.

Throughout Crayola’s history, several crayon colours have been retired, marking significant moments in the evolution of our vibrant palette. 

1990
For the first time in Crayola history eight colours were retired and placed in the Crayola Hall of Fame: blue gray, green blue, lemon yellow, maize, orange red, orange yellow, raw umber, and violet blue. 

Eight new colours were added: cerulean, dandelion, fuchsia, jungle green, royal purple, teal blue, vivid tangerine, and wild strawberry. 

2003
Celebrating a century of bringing colour to the world, Crayola introduced four new colours named by Crayola fans! To make room for the new hues, we bid farewell to blizzard blue, magic mint, mulberry, and teal blue. 

The four new colours that were introduced are: inchworm, jazzberry jam, mango tango, and wild blue yonder. 

Kudos to our hue heroes – the consumers who voted in the ​“Save the Shade” campaign, ensuring burnt sienna stayed in the pack. 

2017
To mark National Crayon Day on March 31^st, we announced Dandelion was leaving the pack. To honor this iconic colour, we sent Dandelion on a retirement tour to his favorite places. His replacement, Bluetiful, was announced on May 5, 2017.

Crayola® Crayons are made using primarily paraffin wax and colour pigment. While the basic ingredients remain consistent across all colours, variations may occur in special effects crayons. 

Our crayons are crafted through a process that involves melting paraffin wax and blending it with colour pigments. This mixture is then poured into molding machines where it solidifies in four to seven minutes. For a behind the scenes look of the Crayola Crayon manufacturing process, check out our video, You’ve Got Crayola Crayons. 

Get the best results with these tips for cleaning your Scribble Scrubbies Pets.

Scrub Under Running Water: 

• Gently scrub your pet under running water after play. Use the scrub brush to help release the marker inks from the tiny fibers (flocking). Do not wash your Scribble Scrubbie Pets in the dishwasher or bathtub.

Allow to Dry:

• Allow your pets to dry before a second use. Colouring on damp pets can cause the ink to wick under the fibers, making the colour harder to rinse away. Let your pet air dry before storing it.

Soaking for Stubborn Stains: 

• If colours persist after scrubbing under running water or have been on your pet for several days, consider soaking it in water for 20 minutes. For stubborn stains, an overnight soak may be necessary.

Additional Tips: 

• Fresh colouring is easier to clean. Soap has little effect on cleaning your pets. Fresh colouring typically requires a rinse under the faucet, while concentrated colouring may require light scrubbing under a faucet or an overnight soak.

Explore Our Collection:

• Check out our entire collection of Scribble Scrubbie Pet products at Cray​ola​.com.

Need Further Assistance?

• We’re here for you! Call or text us at 1−800−272−9652 on weekdays between 9 AM and 4 PM Eastern Time.

Dry Model Magic:

• Paint with Crayola Watercolour, Tempera, Acrylic, and washable paints or decorated with Crayola Markers.

Wet Model Magic:

• Colour with watercolour paint and markers; however, the colours will be lighter, and the pieces may take longer to dry.
• Add colour before modeling by kneading drops of watercolour, tempera, acrylic, or washable paints into the compound.
• Create your own colours by mixing white and different colours of Model Magic.

Have questions about your Color Wonder Magic Light Brush? We have the answers!

For Best Results:

• Always protect your work surface!
• The handle will light up and cycle through all the colours. When that is done, press the bristles in the middle of the paint pad for a few seconds. The handle will temporarily light up the colour of the paint. Brush the bristles against the paint pad several times. An invisible layer of paint will stick to the bristles. Brush onto Color Wonder Paper and watch the colours magically appear! 
• Between each colour change, wipe the bristles with a dry paper towel.
• To store the unit, snap the cover on to protect the colour pads. Since the paint pads will not dry out, the cover does not need to be airtight and replacing the paint pads is not necessary. The paint pads are securely sealed in the unit during the manufacturing process and not removable, so we do not recommend attempting to remove them. 

Battery Instructions:

1. Use Phillips screwdriver to loosen 2 battery cover screws on battery compartment.
2. Insert three (3) AA alkaline batteries. Ensure All 3 battery nibs (+ ends) face to the LEFT — see image below.
3. Replace battery cover & tighten the screws.

Battery Savers:

• To help preserve battery life, the Magic Light Brush will automatically turn off after 5 minutes if unused.
• To reactivate, push power switch to ​“off” and then back ​“on”. Turn the power switch off and then on.

Need more helpful hints? Feel free to call or text us at 1−800−272−9652 weekdays between 9 AM and 4 PM Eastern Time.

Your Crayola markers may have dried out if left uncapped. Below are some suggestions to help revive them. 

1. Color-Change Doodle Markers:

• Replace the cap for 72 hours (about 3 days) before attempting to use it again.

2. Colour Wonder Markers:

• Not water-based and cannot be revived.
• Try wiping the nib clean, cap the marker, and store with the tip down overnight if left uncapped briefly.

3. Fine-Point and Ultra-Fine Point Doodle Markers:

• Cannot be revived as they are permanent marker inks.

4. Gel Markers:

• Rub the marker back and forth on the drawing surface.
• If still dry, replace the cap for 2 – 3 hours.
• Alternatively, dip the tip in warm water for about 5 seconds, recap, and wait 24 hours before trying again.

5. Non-Water-Based Markers (Project Metallic, Signature Blending, Signature Metallic Outline, Take Note! Dry Erase, Visi-Max Dry Erase):

• These markers cannot be revived once they have dried out.

6. Take Note! Gel Pens:

• Tap the tip against paper to engage and disengage the tip until writing comes back.
• If unsuccessful, the pen may be empty even if some ink appears to be remaining.

7. Water-Based Markers (Regular, Washable, Ultra-Clean, Dual-Ended Doodle, Washable No-Drip & Project Paint Brush Pens):

• Dip the tip in warm water for about 5 seconds.
• Recap the marker and wait 24 hours before using it again.