Frequently Asked Questions

Crayola® Crayons are made using primarily paraffin wax and colour pigment. While the basic ingredients remain consistent across all colours, variations may occur in special effects crayons. 

Our crayons are crafted through a process that involves melting paraffin wax and blending it with colour pigments. This mixture is then poured into molding machines where it solidifies in four to seven minutes. For a behind the scenes look of the Crayola Crayon manufacturing process, check out our video, You’ve Got Crayola Crayons. 

Throughout Crayola’s history, several crayon colours have been retired, marking significant moments in the evolution of our vibrant palette. 

1990
For the first time in Crayola history eight colours were retired and placed in the Crayola Hall of Fame: blue gray, green blue, lemon yellow, maize, orange red, orange yellow, raw umber, and violet blue. 

Eight new colours were added: cerulean, dandelion, fuchsia, jungle green, royal purple, teal blue, vivid tangerine, and wild strawberry. 

2003
Celebrating a century of bringing colour to the world, Crayola introduced four new colours named by Crayola fans! To make room for the new hues, we bid farewell to blizzard blue, magic mint, mulberry, and teal blue. 

The four new colours that were introduced are: inchworm, jazzberry jam, mango tango, and wild blue yonder. 

Kudos to our hue heroes – the consumers who voted in the ​“Save the Shade” campaign, ensuring burnt sienna stayed in the pack. 

2017
To mark National Crayon Day on March 31^st, we announced Dandelion was leaving the pack. To honor this iconic colour, we sent Dandelion on a retirement tour to his favorite places. His replacement, Bluetiful, was announced on May 5, 2017.

Crayola Canada’s community relations program supports non-profit organizations located across Canada, with an emphasis on the arts and education.

How To Apply

Requests for donations must be submitted on your organization’s letterhead with your contact information by email, or mail. If sending your request by email, you will receive an automatic reply acknowledging that your email has been received. If you do not receive this confirmation within 5 business days, please call Amanda Pascoe at Crayola Canada. 

Email:apascoe@​crayola.​com
Phone Number: 1−705−212−4399
 

Mailing Address:

Crayola Canada
Donations Department
P.O. Box 120
15 Mary St. West
Lindsay, Ontario
K9V 4R8
Attn: Amanda Pascoe

What To Include

We ask that you include the following required information in your letter:

• Date of your event
• If you require confirmation earlier than one month prior to your event, please provide us with a time frame needed to receive a response.
• Details of your event
• Shipping Address
• Telephone number, if we need to contact you
• Contact person’s name, phone, and email address
• What you would like to receive – i.e., door prize, art supplies for craft area, etc.

Please be advised that it may take up to three weeks for your request to be reviewed. Only organizations selected to receive a donation will be contacted.

Get the best results with these tips for cleaning your Scribble Scrubbies Pets.

Scrub Under Running Water: 

• Gently scrub your pet under running water after play. Use the scrub brush to help release the marker inks from the tiny fibers (flocking). Do not wash your Scribble Scrubbie Pets in the dishwasher or bathtub.

Allow to Dry:

• Allow your pets to dry before a second use. Colouring on damp pets can cause the ink to wick under the fibers, making the colour harder to rinse away. Let your pet air dry before storing it.

Soaking for Stubborn Stains: 

• If colours persist after scrubbing under running water or have been on your pet for several days, consider soaking it in water for 20 minutes. For stubborn stains, an overnight soak may be necessary.

Additional Tips: 

• Fresh colouring is easier to clean. Soap has little effect on cleaning your pets. Fresh colouring typically requires a rinse under the faucet, while concentrated colouring may require light scrubbing under a faucet or an overnight soak.

Explore Our Collection:

• Check out our entire collection of Scribble Scrubbie Pet products at Cray​ola​.com.

Need Further Assistance?

• We’re here for you! Call or text us at 1−800−272−9652 on weekdays between 9 AM and 4 PM Eastern Time.

Crayola, headquartered in Pennsylvania’s Lehigh Valley, operates multiple manufacturing facilities in the area. While factory tours are no longer available, the creativity continues at Crayola Experience, an interactive family attraction first opened in 1996 in downtown Easton, PA.

Crayola Experience is the ultimate destination where the magic of Crayola comes to life. Explore hands-on exhibits, unleash your creativity with fun crafts, and even test new and exclusive Crayola products. It’s a one-of-a-kind adventure where kids and adults alike can colour outside the lines and let their imagination soar!

Plan your trip to Crayola Experience locations in Easton, PA; Orlando, FL; Minneapolis, MN; Plano, TX; and Chandler, AZ at Cray​ola​Ex​pe​ri​ence​.com. While you are there, stop by The Crayola Store for colourful souvenirs.

The right paint makes all the difference! Although all three types of Crayola® paint products are water-based, they aren’t all created alike. Check below to see what type of paint will work best for your next masterpiece. 

• Crayola Portfolio Series™ Acrylic Paint and Crayola Acrylic Paint is permanent and somewhat lightfast on many different surfaces. They are generally used by adults and older children because of their permanence.
• Crayola Premier™ Tempera Paint is permanent on paper surfaces. One coat coverage is all you need! It is generally used by adults and older children because of their permanence.
• Crayola Tempera Paint is generally used by older children. It is an excellent choice for educators due to its superior mixability and blending of colors. 
• Crayola Artista II® Washable Tempera Paints offers the same superior mixability and blending of colours as Crayola Tempera Paint, but in a formula that is washable from most launderable clothing and skin. 
• Crayola Washable Paints are typically used by younger children because of their washability from most launderable clothing and skin. They are neither permanent nor lightfast.

Although the exact ingredients in our products are proprietary, we can provide a list of the most common ingredient requests NOT FOUND in products currently manufactured by Crayola. This list does not apply to licensed products, such as Crayola-brand bath, personal care, or food items, which are manufactured by licensing partners. Please check the back of the packaging for manufacturer details or contact us with any questions.

• Casein
• Eggs & Egg Shell
• Fish/​Shellfish
• Latex*
• Milk
• Nut & Nut Oil (including Tree Nuts)
• Peanuts
• Red Dye #40
• Sesame & Sesame Oil
• Whey

*It is possible that latex gloves may have been worn during the manufacture and distribution of raw materials, components or finished goods. 

If the ingredient in question is not included on this list and is due to a medical concern, please contact us at 1 – 800-CRAYOLA or visit our Support Page to send us an email. 

Need information regarding gluten/​wheat in our products? You can find that information here.