What are the proof of purchase tags on your products for?

We occasionally offer promotions which require the use of our proof of purchase tags. These promotions are generally advertised in the coupon section of newspapers or on retail store displays. We do not offer a redemption program for using CRAYOLA proof of purchase seals at this time.
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Popular Questions

While the marker barrel and cap are recyclable, not all parts of the marker are. Because the marker components are securely sealed during the manufacturing process, we don’t recommend trying to remove the marker nib and reservoir. The marker caps can be recycled at facilities that accept #5 plastic. 

Green is more than just a colour to us! Click here to learn more about Crayola’s environmental initiatives.

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Crayola Canada’s community relations program supports non-profit organizations located across Canada, with an emphasis on the arts and education. 

How To Apply 

Requests for donations must be submitted on your organization’s letterhead with your contact information by email, fax, or mail. If sending your request by email, you will receive an automatic reply acknowledging that your email has been received. If you do not receive this confirmation within 5 business days, please call Amanda Pascoe at Crayola Canada. 

Email:apascoe@​crayola.​com
Phone Number: 1.800.342.6534 ext. 2252 or 1.705.324.6105 ext 2252
Fax Number:1.705.324.3511

Mailing Address:

Crayola Canada
Donations Department
P.O. Box 120
15 Mary St. West
Lindsay, Ontario
K94R8
Attn: Amanda Pascoe

What To Include 

We ask that you include the following required information in your letter:

  • Date of your event
  • If you require confirmation earlier than one month prior to your event, please provide us with a time frame needed to receive a response.
  • Details of your event
  • Shipping Address
  • Telephone and fax number, if we need to contact you
  • Contact person’s name, phone or fax number, and email address
  • What you would like to receive – i.e., door prize, art supplies for craft area, etc.


Please be advised that it may take up to three weeks for your request to

be reviewed. Only organizations selected to receive a donation will be

contacted.

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Crayola Crayons are made primarily from paraffin wax and colour pigment. Paraffin wax is made especially for Crayola by companies who extract it from products like wood and coal. Pigments come from various sources. They can be natural or man made substances. Pigments can be found in the earth, minerals and/​or made in laboratories. These raw materials are purchased from outside suppliers and are stored in our warehouse awaiting production. All of our raw materials are delivered by truck with the exception of paraffin wax, which is delivered in railroad cars. Further information is considered proprietary. If you need more information, please call us at (800) 2729652 weekdays between 9 AM and 4 PM Eastern Time. A representative will be happy to assist you.
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We have some tips to help you get the very best results while cleaning your Scribble Scrubbie Pets. For Best Results: Gently scrub your pet under running water after play and let it air dry before storing. Use the scrub brush to help release marker inks from the tiny fibers (flocking). DO NOT PLACE SCRIBBLE SCRUBBIE PETS IN A DISHWASHER. Let your pets dry before a second use. Colouring on damp pets allows the ink to wick under the fibers, making the colour harder to rinse away. Still See Colour on Your Pet After Scrubbing Under Running Water? If colours have been left on your pet for several days, you may need to soak it in water for 20-minutes. If the stain persists after a 20-minute soak, soak overnight. Always Keep in Mind: The fresher the colour, the easier to clean. Soap has little effect when cleaning your pets. Fresh colouring typically requires a rinse under the faucet, while concentrated colouring may require light scrubbing under a faucet or an overnight soak. Follow the tips below. If you have additional questions, we would love to hear from you! Feel free to call or text us at 18002729652 weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our contact us page.
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All CRAYOLA Crayons are made from paraffin wax and colour pigment. The crayons vary slightly in weight due to the amount of colour pigment added to produce a particular colour as well as the density of the powder pigment itself. Certain colour pigments are very light while other pigments are very dense. It would not be accurate, however, to say that all dark crayons are heavier than other colours. You can test this by doing an experiment to see which Crayola Crayons float and which will sink.

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There are no plans for a United Way sale in 2023. Crayola Canada continues to develop alternatives to support the United Way. 

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1990 — For the first time in Crayola history eight colours were retired and placed in the Crayola Hall of Fame: maize, lemon yellow, blue gray, raw umber, green blue, orange red, orange yellow, and violet blue. Eight new colours were added: vivid tangerine, jungle green, cerulean, fuchsia, dandelion, teal blue, royal purple, and wild strawberry.

2003 — As part of our centennial celebration, the colours blizzard blue, magic mint, mulberry, and teal blue were retired. Four new colours were introduced for the next century: inchworm, mango tango, wild blue yonder, and jazzberry jam; Consumers voted to Save the Shade” and saved burnt sienna from retirement. 

March 31, 2017 — In celebration of National Crayon Day, we announced that Dandelion would be retiring. To celebrate, we sent Dandelion on a retirement tour to all of his favourite places. His replacement was announced on May 5, 2017. For more details on our new blue, click here.

We currently manufacture 120 different Crayola Crayon colours, not including specialty colours. Check out our Explore Colours section at Cray​ola​.com to see them all!

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Have questions about your Scribble Scrubbie app? We have the answers! 


Where is the Scribble Scrubbie App available?

  • This amazing app is available on Apple and Android.

What kind of connection is required to use the app? 

  • A data connection (WiFi or cellular) is only required to watch videos in the theater. All other features of the app work offline. 

How do I unlock a new Scribble Scrubbie pet? 

  • PLAY - A new pet is earned every time the creativity meter at the top of the screen is filled. Activities like colouring, washing, feeding, taking photos, watching videos and playing with your pets will help fill the creativity meter. All 32 Scribble Scrubbie pets can be unlocked through play, no purchase necessary. 
  • DAILY PHOTO – Once per day, you can complete the daily photo challenge to fill your creativity meter! Check the daily photo for inspiration, colour your real Scribble Scrubbie toy, and take a photo to complete the challenge. Don’t worry, your photos are private and only stored on your device. 
  • SCAN UPC – If you have a Scribble Scrubbie package, the UPC can be scanned or manually entered to immediately unlock all of the pets included in that product. Scan the UPC by visiting your pet collection and tap the add pet” button in the top right to scan a UPC. If you are not able to scan the UPC, it can be entered manually in the Parents” section of the app by scrolling down to the FAQ How do I unlock a new Scribble Scrubbie?”. Keep in mind, unlocked pets may differ from those in the product you scanned. If you no longer have your Scribble Scrubbie package to scan, all 32 pets can still be unlocked through play. 

Can I pick which Scribble Scrubbie is unlocked next? 

  • It’s a surprise! Rewards from the creativity meter are randomly selected. 

What are pet upgrades and how do I get them? 

  • Upgraded pets have a visual effect added to them, such as glow and sparkles. Below are ways you can upgrade your pets.
  • Scan your Scribble Scrubbie Pets UPC code on the package to immediately upgrade the pets in that set. 
  • Pets earned through play can be upgraded once all the base pets have been unlocked.

Where can I purchase Scribble Scrubbie products? 

Can I save my photos? 

  • Yes! All Scribble Scrubbie photos in the photo gallery can be saved to your device locally. In the photo gallery simply tap the photo you want to save to make it bigger, then tap the save to your device” button in the upper right corner. Pictures will be saved to your mobile device’s photo gallery.

Can I change my Scribble Scrubbie design? 

  • Absolutely! Scribble Scrubbie pets love to be washed and coloured again and again! Simply tap your Scribble Scrubbie in the habitat to bring up the colour or wash button. You can also colour or wash your pet in the My Pets section of the app by tapping on any unlocked pet.

Will my progress in the app be saved on the cloud and accessible on multiple devices?

  • The Scribble Scrubbie app does not support cloud save. All progress is stored on the device and will not transfer from one device to another.


Need more helpful hints? Feel free to call or text us at 18002729652 on weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our contact us page

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