My Crayola product has a white powder on it. What is this and is it safe?
The powdery deposit you may see on the surface of your Crayola product is called bloom. This occurs naturally and is perfectly safe.
Bloom appears on Crayola wax-based products, such as crayons and coloured pencils. It occurs when oil contained in the paraffin wax used in these products seeps to the surface and re-crystallizes into a milky powder. You may also see this with sculptures made with Crayola Air-Dry Clay as the product ages or is exposed to varying temperatures and humidity. Rest assured, this process is harmless, and the powdery substance and crystallization do not affect the quality or performance of the product. Remove by gently wiping away with a dry cloth.
If you have additional questions, we want to hear from you! Feel free to send us an email, call, or text us at 1−800−272−9652 on weekdays between 9 AM and 4 PM Eastern Time. Text charges may apply.
While the marker barrel and cap are recyclable, not all parts of the marker are. Because the marker components are securely sealed during the manufacturing process, we don’t recommend trying to remove the marker nib and reservoir. The marker caps can be recycled at facilities that accept #5 plastic.
Crayola offers an innovative program called ColorCycle that converts old markers into energy as well as wax compounds for asphalt and roofing shingles. The process repurposes the entire marker, regardless of the different kinds of plastics or how they are assembled. You can learn more about this program and all of Crayola’s other environmental initiatives at www.crayola.com/colorcycle.
It is difficult to provide an exact shelf life for Crayola products because it depends on how and where they have been stored. Our products are generally tested on the basis of how they are used, rather than how long they have remained unused. We stand behind the Crayola brand name and will work to take care of any quality issue you may encounter. If you have any further questions, please call (800) 272‑9652 weekdays between 9:00 AM and 4:00 PM Eastern Time and a representative will be happy to assist you.
With the health and safety of our community in mind, the Crayola Canada 2022 Annual United Way Sale has been canceled. Crayola Canada continues to develop alternatives to support the United Way.
Crayola products are typically sold through a network of distributors and retail stores. For information on direct purchasing requirements in Canada, please check out our Wholesale Purchasing page.
To export products internationally, please contact the appropriate international office for assistance.
Crayola does not authorize resellers in any online marketplace.
If you have additional questions, we would love to hear from you! Feel free to call or text us at 1−800−272−9652 weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our contact uspage.
Crayola® Play Sand is an official licensed product manufactured by Covia Holdings Corporation. Covia Holdings Corporation is equipped to handle your requests and may be contacted as follows:
Covia Holdings Corporation (formerly Mineral Visions)
400 Riverview Drive
Benton Harbor, MI 49022
Customer Service email address: email@example.com
Customer Service phone:1 – 800-255‑7263 ext 39230
Weekdays: 9:00 am — 4:00 pm EST