My Crayola product has a white powder on it. What is this and is it safe?

The powdery deposit you may see on the surface of your Crayola product is called bloom. This occurs naturally and is perfectly safe. 

Bloom appears on Crayola wax-based products, such as crayons and coloured pencils. It occurs when oil contained in the paraffin wax used in these products seeps to the surface and re-crystallizes into a milky powder. You may also see this with sculptures made with Crayola Air-Dry Clay as the product ages or is exposed to varying temperatures and humidity. Rest assured, this process is harmless, and the powdery substance and crystallization do not affect the quality or performance of the product. Remove by gently wiping away with a dry cloth. 


If you have additional questions, we want to hear from you! Feel free to send us an email, call, or text us at 1−800−272−9652 on weekdays between 9 AM and 4 PM Eastern Time. Text charges may apply. 

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Popular Questions

While the marker barrel and cap are recyclable, not all parts of the marker are. Because the marker components are securely sealed during the manufacturing process, we don’t recommend trying to remove the marker nib and reservoir. The marker caps can be recycled at facilities that accept #5 plastic. 

Crayola offers an innovative program called ColorCycle that converts old markers into energy as well as wax compounds for asphalt and roofing shingles. The process repurposes the entire marker, regardless of the different kinds of plastics or how they are assembled. You can learn more about this program and all of Crayola’s other environmental initiatives at www​.cray​ola​.com/​c​o​l​o​r​cycle.

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There are no plans for a United Way sale in 2023. Crayola Canada continues to develop alternatives to support the United Way. 

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Crayola Canada’s community relations program supports non-profit organizations located across Canada, with an emphasis on the arts and education. 

How To Apply 

Requests for donations must be submitted on your organization’s letterhead with your contact information by email, fax, or mail. If sending your request by email, you will receive an automatic reply acknowledging that your email has been received. If you do not receive this confirmation within 5 business days, please call Amanda Pascoe at Crayola Canada. 

Email:apascoe@​crayola.​com
Phone Number: 1.800.342.6534 ext. 2252 or 1.705.324.6105 ext 2252
Fax Number:1.705.324.3511

Mailing Address:

Crayola Canada
Donations Department
P.O. Box 120
15 Mary St. West
Lindsay, Ontario
K9V 4R8
Attn: Amanda Pascoe

What To Include 

We ask that you include the following required information in your letter:

  • Date of your event
  • If you require confirmation earlier than one month prior to your event, please provide us with a time frame needed to receive a response.
  • Details of your event
  • Shipping Address
  • Telephone and fax number, if we need to contact you
  • Contact person’s name, phone or fax number, and email address
  • What you would like to receive – i.e., door prize, art supplies for craft area, etc.


Please be advised that it may take up to three weeks for your request to

be reviewed. Only organizations selected to receive a donation will be

contacted.

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Our CRAYOLA themed retail stores are located in Easton, Pennsylvania; Orlando, Florida; Minneapolis, Minnesota; Kansas City, Missouri; Plano, Texas; and Chandler, Arizona. We have six Crayola Store locations! The first is located inside our tour center building in Easton, Pennsylvania on the first floor. A visit to The Crayola Store is a must for those finishing their tour of The Crayola Experience. This store is open during regular Crayola Experience operating hours. Admission to the Crayola Experience is not necessary for shopping at the Crayola Store. For more information, call 610.515.8000. The second is located in our Orlando, Florida tour center, right inside The Florida Mall! This store is open during regular Crayola Experience operating hours. Admission to the Crayola Experience is not necessary for shopping at the Crayola Store. For more information, call 407.757−1700. The third is located in our Minneapolis, Minnesota tour center, right inside The Mall of America! It’s the only place in the world where the magic of Crayola comes to life. This store is open during regular Crayola Experience operating hours. Admission to the Crayola Experience is not necessary for shopping at the Crayola Store. For more information, call 952.851.5800. The fourth is located in our Plano, Texas tour center. This store is open during regular Crayola Experience operating hours. Admission to the Crayola Experience is not necessary for shopping at the Crayola Store. For more information, call 469.642.2901. The fifth is located in Chandler, Arizona. This store is open during regular Crayola Experience operating hours. For more information, call 602−581−5370. The Crayola retail store is located at the Hallmark Crown Center in Kansas City, Missouri. The Crayola store is owned and operated by Crown Center. For additional information, please contact our parent company, Hallmark Cards, Inc. by calling 816.398.4820 or 816.274.7500 Central Time. You can also visit them on the Internet at http://​www​.hall​mark​.com. If you’re not located near any of the above stores, Cray​ola​.ca offers convenient online shopping with a variety of items.
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Crayola Colour Coolerz are officially licensed and manufactured by Advanced H2O. Please contact them at: Advanced H2O, LLC. 13226 SE 30th Street Suite B‑3 Bellevue, WA 98005 Customer Service: 888−391−1522 Email Address: customerservice@​advh2o.​com
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We do not currently offer a program for recycling broken crayons sent to us by consumers. Because our #1 goal is to provide safe, high quality Crayola products, our raw materials must adhere to high standards and pass strict screening tests. Unfortunately, we would not be able to introduce ​“recycled” crayon wax into our mixtures, and still be able to guarantee the safety and performance of Crayola crayons. For information about crafts involving the use of melted crayons, please visit http://www.crayola.com/things-to-do/how-to-landing/melted-crayons.aspx”>http://www.crayola.com/things-to-do/how-to-landing/melted-crayons.aspx. To learn about Crayola’s recycling efforts and how we work to keep the environment green, go to http://www.crayola.com/about-us/green-initiatives.aspx”>green initiative.
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Crayola® Play Sand is an official licensed product manufactured by Covia Holdings Corporation. Covia Holdings Corporation is equipped to handle your requests and may be contacted as follows:

Covia Holdings Corporation (formerly Mineral Visions)
400 Riverview Drive 
Suite 302 
Benton Harbor, MI 49022
Customer Service email address: customerservice@​coviacorp.​com
Customer Service phone:1 – 800-255‑7263 ext 39230
Weekdays: 9:00 am — 4:00 pm EST

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We have some tips to help you get the very best results while cleaning your Scribble Scrubbie Pets. For Best Results: Gently scrub your pet under running water after play and let it air dry before storing. Use the scrub brush to help release marker inks from the tiny fibers (flocking). DO NOT PLACE SCRIBBLE SCRUBBIE PETS IN A DISHWASHER. Let your pets dry before a second use. Colouring on damp pets allows the ink to wick under the fibers, making the colour harder to rinse away. Still See Colour on Your Pet After Scrubbing Under Running Water? If colours have been left on your pet for several days, you may need to soak it in water for 20-minutes. If the stain persists after a 20-minute soak, soak overnight. Always Keep in Mind: The fresher the colour, the easier to clean. Soap has little effect when cleaning your pets. Fresh colouring typically requires a rinse under the faucet, while concentrated colouring may require light scrubbing under a faucet or an overnight soak. Follow the tips below. If you have additional questions, we would love to hear from you! Feel free to call or text us at 1−800−272−9652 weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our contact us page.
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