Do you provide helpful tips for using Crayola Colour Alive?

Troubleshooting Tips Make sure your device is on the supported list – Cray​ola​.com/​a​p​p​check Be sure you have the latest version of the app by checking the app store associated with your device. Your device must have a rear facing camera in order to properly scan a colouring page. This app only works with Crayola Colour Alive Action Colouring Pages. An internet connection is required to use all of the features in this app. If you are using a public or business internet connection, security settings may prevent the app from functioning properly. The app is quite large in size, make sure you have ample space on your device to run properly If the Crayola Colour Alive appears to be running slow, trying closing out apps that are running in the background on your device. Tips for Colouring Success Using a lot of dark colours, especially close together on the page may make character recognition difficult. Character recognition works best if backgrounds are lighter in colour, or are not coloured in at all Colour recognition works best if there aren’t too many scribbles or interference with the character outlines. Tips for Scanning Success The app works best in a well-lit area. Hold your device parallel to the coloured page when scanning. Try and hold your device steady during page scanning. Make sure you can see the entire colouring page on your device’s screen. Quick movements may cause the character to disappear. If this happens, tap the refresh button, or bring the page into your view screen and tap the 4D button again. Having Problems? The following FAQ may help: I launch the app, but it appears stuck on the logo screen. Sometimes it takes a while for the app to load and open up. Wait a few minutes and if nothing appears on screen. Check to see that your device is supported. If your device is on the supported list and you still see nothing on screen. You might have a memory issue that’s affecting the app performance. Try closing any open apps and then re-launching Crayola Colour Alive. I scanned my colouring page, but don’t see the 4D buttons. Make sure the full page is visible on the screen of your device. Move your device closer or further away from the page and let the camera re-focus each time. If that doesn’t work, try moving to a well-lit area to help the camera better see the details on the page. If the 4D buttons still do not appear, check to make sure that your internet connection is working. Note: This feature requires an active internet connection to work properly. I scanned my colouring page, and the character I see on screen is popping in and out. Quick movements may cause the character to disappear. If this happens, tap the refresh button, or bring the page into your view screen and tap the 4D button again. You might have a memory issue that’s affecting the app performance. Try closing any open apps and then re-launching Crayola Colour Alive. I can’t get the Special Effect colour to work. Follow these steps: Open the camera on your device. Lay your special effect crayon/​marker on a flat surface with the names of all three colours facing up. Bring your device close to the crayon/​marker so that it fills most of the screen. If the image seems blurry, you may be too close, try moving your device away slowly to allow the camera to re-focus. As soon as the app recognizes the text of the crayon name, a message appears telling you that the effect has been unlocked. If this does not happen in a few seconds, rotate the crayon slowly to make sure all three names are in the view screen. Or, try moving to a well-lit area to help the camera see the details. If the message still does not pop up, check to make sure your internet connection is working. Note: for Crayola Colour Alive app versions 1.3 and higher, scanning the special effect colour is no longer necessary. All special effects colours are unlocked upon starting the app. My Device is No Longer Compatible or is Not Compatible Due to the nature of the technology that powers Crayola Colour Alive, we are only able to support devices that meet certain specifications. Some older and less capable devices are unable to deliver the experience reliably. If you use a device with low memory(RAM), the app may close unexpectedly. If you use a device with low quality cameras without auto-focus, you may experience difficulty scanning colouring pages. If you use a device with a single-core processor, the app will perform slowly. The list of compatible devices can be found at http://​www​.cray​ola​.com/​a​p​p​check. We hope to be able to expand the list of compatible devices in the future. For additional assistance, call us at 1 – 800-CRAYOLA1-800-CRAYOLA FREE weekdays between 9 AM and 4 PM Eastern Time.
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Popular Questions

While the marker barrel and cap are recyclable, not all parts of the marker are. Because the marker components are securely sealed during the manufacturing process, we don’t recommend trying to remove the marker nib and reservoir. The marker caps can be recycled at facilities that accept #5 plastic. 

Crayola offers an innovative program called ColorCycle that converts old markers into energy as well as wax compounds for asphalt and roofing shingles. The process repurposes the entire marker, regardless of the different kinds of plastics or how they are assembled. You can learn more about this program and all of Crayola’s other environmental initiatives at www​.cray​ola​.com/​c​o​l​o​r​cycle.

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There are no plans for a United Way sale in 2023. Crayola Canada continues to develop alternatives to support the United Way. 

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Our CRAYOLA themed retail stores are located in Easton, Pennsylvania; Orlando, Florida; Minneapolis, Minnesota; Kansas City, Missouri; Plano, Texas; and Chandler, Arizona. We have six Crayola Store locations! The first is located inside our tour center building in Easton, Pennsylvania on the first floor. A visit to The Crayola Store is a must for those finishing their tour of The Crayola Experience. This store is open during regular Crayola Experience operating hours. Admission to the Crayola Experience is not necessary for shopping at the Crayola Store. For more information, call 610.515.8000. The second is located in our Orlando, Florida tour center, right inside The Florida Mall! This store is open during regular Crayola Experience operating hours. Admission to the Crayola Experience is not necessary for shopping at the Crayola Store. For more information, call 407.757−1700. The third is located in our Minneapolis, Minnesota tour center, right inside The Mall of America! It’s the only place in the world where the magic of Crayola comes to life. This store is open during regular Crayola Experience operating hours. Admission to the Crayola Experience is not necessary for shopping at the Crayola Store. For more information, call 952.851.5800. The fourth is located in our Plano, Texas tour center. This store is open during regular Crayola Experience operating hours. Admission to the Crayola Experience is not necessary for shopping at the Crayola Store. For more information, call 469.642.2901. The fifth is located in Chandler, Arizona. This store is open during regular Crayola Experience operating hours. For more information, call 602−581−5370. The Crayola retail store is located at the Hallmark Crown Center in Kansas City, Missouri. The Crayola store is owned and operated by Crown Center. For additional information, please contact our parent company, Hallmark Cards, Inc. by calling 816.398.4820 or 816.274.7500 Central Time. You can also visit them on the Internet at http://​www​.hall​mark​.com. If you’re not located near any of the above stores, Cray​ola​.ca offers convenient online shopping with a variety of items.
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Crayola Canada’s community relations program supports non-profit organizations located across Canada, with an emphasis on the arts and education. 

How To Apply 

Requests for donations must be submitted on your organization’s letterhead with your contact information by email, fax, or mail. If sending your request by email, you will receive an automatic reply acknowledging that your email has been received. If you do not receive this confirmation within 5 business days, please call Amanda Pascoe at Crayola Canada. 

Email:apascoe@​crayola.​com
Phone Number: 1.800.342.6534 ext. 2252 or 1.705.324.6105 ext 2252
Fax Number:1.705.324.3511

Mailing Address:

Crayola Canada
Donations Department
P.O. Box 120
15 Mary St. West
Lindsay, Ontario
K9V 4R8
Attn: Amanda Pascoe

What To Include 

We ask that you include the following required information in your letter:

  • Date of your event
  • If you require confirmation earlier than one month prior to your event, please provide us with a time frame needed to receive a response.
  • Details of your event
  • Shipping Address
  • Telephone and fax number, if we need to contact you
  • Contact person’s name, phone or fax number, and email address
  • What you would like to receive – i.e., door prize, art supplies for craft area, etc.


Please be advised that it may take up to three weeks for your request to

be reviewed. Only organizations selected to receive a donation will be

contacted.

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Crayola Colour Coolerz are officially licensed and manufactured by Advanced H2O. Please contact them at: Advanced H2O, LLC. 13226 SE 30th Street Suite B‑3 Bellevue, WA 98005 Customer Service: 888−391−1522 Email Address: customerservice@​advh2o.​com
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We do not currently offer a program for recycling broken crayons sent to us by consumers. Because our #1 goal is to provide safe, high quality Crayola products, our raw materials must adhere to high standards and pass strict screening tests. Unfortunately, we would not be able to introduce ​“recycled” crayon wax into our mixtures, and still be able to guarantee the safety and performance of Crayola crayons. For information about crafts involving the use of melted crayons, please visit http://www.crayola.com/things-to-do/how-to-landing/melted-crayons.aspx”>http://www.crayola.com/things-to-do/how-to-landing/melted-crayons.aspx. To learn about Crayola’s recycling efforts and how we work to keep the environment green, go to http://www.crayola.com/about-us/green-initiatives.aspx”>green initiative.
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We have some tips to help you get the very best results while cleaning your Scribble Scrubbie Pets. For Best Results: Gently scrub your pet under running water after play and let it air dry before storing. Use the scrub brush to help release marker inks from the tiny fibers (flocking). DO NOT PLACE SCRIBBLE SCRUBBIE PETS IN A DISHWASHER. Let your pets dry before a second use. Colouring on damp pets allows the ink to wick under the fibers, making the colour harder to rinse away. Still See Colour on Your Pet After Scrubbing Under Running Water? If colours have been left on your pet for several days, you may need to soak it in water for 20-minutes. If the stain persists after a 20-minute soak, soak overnight. Always Keep in Mind: The fresher the colour, the easier to clean. Soap has little effect when cleaning your pets. Fresh colouring typically requires a rinse under the faucet, while concentrated colouring may require light scrubbing under a faucet or an overnight soak. Follow the tips below. If you have additional questions, we would love to hear from you! Feel free to call or text us at 1−800−272−9652 weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our contact us page.
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Crayola® Play Sand is an official licensed product manufactured by Covia Holdings Corporation. Covia Holdings Corporation is equipped to handle your requests and may be contacted as follows:

Covia Holdings Corporation (formerly Mineral Visions)
400 Riverview Drive 
Suite 302 
Benton Harbor, MI 49022
Customer Service email address: customerservice@​coviacorp.​com
Customer Service phone:1 – 800-255‑7263 ext 39230
Weekdays: 9:00 am — 4:00 pm EST

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