Crayola Crayons are made primarily from paraffin wax and colour pigment. Paraffin wax is made especially for Crayola by companies who extract it from products like wood and coal. Pigments come from various sources. They can be natural or man made substances. Pigments can be found in the earth, minerals and/or made in laboratories. These raw materials are purchased from outside suppliers and are stored in our warehouse awaiting production. All of our raw materials are delivered by truck with the exception of paraffin wax, which is delivered in railroad cars. Further information is considered proprietary. If you need more information, please call us at (800) 272‑9652 weekdays between 9 AM and 4 PM Eastern Time. A representative will be happy to assist you.
Do you offer helpful tips for using the Create and Play Subscription App?
General Questions
We want you to get the very best results from your Create and Play Subscription App! Check out some commonly asked questions below. For additional questions regarding the Create & Play App, the application developer, Red Games, can help! Visit the Crayola Create & Play website, or contact them directly by email at: Support@createandplay.Zendesk.com.
Why did Crayola introduce the Create and Play app?
- As a leader in creativity, we believe there is an opportunity to inspire children to develop and express their imaginations, both physically and digitally. The app features exciting content and interactive activities that are thoughtfully designed to spark kids’ imaginations and help them develop beneficial skills such as logic, creativity, and self-expression.
What is the age grade for the app?
- 3+
Is this app educational?
- Yes! Crayola Create and Play is a fun learning app designed especially for kids to help them develop skills through creative play and learning. Every activity in Crayola Create and Play was designed to encourage kids’ creative growth and align with age-appropriate child development milestones. Check out what the app has to offer on the Crayola Create & Play website.
Why is there a cost for the app?
- As the leader in children’s creativity tools, we’ve set out to make a creative, fun and educational app that parents can trust. Like any Crayola product, we invested our best effort in developing an app that delivers a premium quality experience that is completely safe and worry free for kids and parents. New content will always be in development and added each month.
What are the security features?
- Safety is a top priority for Crayola and digital privacy is no different. This app does not collect any personally identifiable information. It is COPPA and GDPR compliant. The app itself is a solo experience, so there is no risk of children interacting with others online. In addition, your child’s creations are stored locally, thereby preventing access to their UGC (user generated content) by anyone else. Any usage data collected from the app is anonymous and used only for future development of the app.
Why does the app require access to my camera?
- Access to your device’s camera is needed to create photo coloring pages in the Color Camera section. Crayola has no access to the photos taken and created within the app. Images are only viewable in the app or if saved to your device. No images are transmitted or collected from the app.
The sound on my device is on, but I cannot hear anything in the app?
- Check the Parents section in the app and select to turn on the sound effects and game music.
- Some phones will not play sound in the app if the phone is set to vibrate. Simply turn this setting off and try using the sound feature in the app again.
- Visit the Crayola Create & Play website for device specific details.
Subscription Questions
How does the subscription work?
- Subscribing to the app gives you full access to all that Crayola Create and Play has to offer. Your app store account is used to purchase your subscription within the app and ties it directly to the device your app store account is logged into. For more information about managing subscriptions, please see visit the Crayola Create & Play website, or contact the application developer, Red Games, by email at: Support@createandplay.Zendesk.com.
Are there in-app purchases?
- No, there are no in-app purchases except for one monthly or yearly fee that provides full access to the app, current content and features.
Is there a free version?
- There is a free 7‑day trial included with a new subscription. Cancel before the 7th day to avoid charges.
When does the free trial end?
- The free trial ends after the 7th day. The billing period begins automatically after the free trial. Trials must be cancelled before the 7th day to avoid charges.
Can I have another free trial? Mine ran out before I could use it.
- The 7‑day free trial is only available to users that have not purchased a subscription or have not already used the free trial offer.
Can the Crayola Create and Play Subscription be shared on multiple devices?
- Your Crayola Create & Play subscription may be shareable across devices. For more information, please visit the Crayola Create & Play website.
Am I able to cancel my subscription at any time? How can I cancel?
- Subscriptions can be cancelled at any time. For more information, please visit the Crayola Create & Play website.
Important: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged.
Please be aware that cancelling stops the automatic billing for the next month, but does not issue a partial refund for the current month. Access to the app will remain until the current month runs out. Months are counted from the user’s sign-up date, not calendar months.
WARNING: You will not have access to any of the content created within the app once your subscription has ended.
Have additional questions or need help with the app? The application developer, Red Games, is best able to help you resolve issues with your app. Contact them directly at the Create & Play website or by email at: Support@createandplay.Zendesk.com.
Popular Questions
In 1993 we conducted a poll to find out the most popular colours in America. Blue was voted the most popular CRAYOLA Crayon colour. Rounding the top ten were red, violet, green, carnation pink, black, turquoise blue, blue green, periwinkle and magenta. In 2000, we did another Crayola Colour Census, and blue again reigns as number one!
Decorating sculptures made with Crayola® Air-Dry Clay is fun and easy!
- Paint: Thoroughly dry pieces may be painted with tempera, acrylic, or watercolour paint
- Markers: Non-Permanent & Washable Markers may not provide optimal coverage if you are colouring a large area of clay since the clay tends to clog the marker nib. Permanent pigment-based markers work well for writing words on the clay.
- Glitter Glue can be used to decorate dry artwork.
Other product suggestions: pigment-based stamping pads and metallic powder pigment embellishments.
If you have additional questions, we would love to hear from you! Feel free to call or text us at 1−800−272−9652 on weekdays between 9 AM and 4 PM Eastern Time.
Crayola Canada’s community relations program supports non-profit organizations located across Canada, with an emphasis on the arts and education.
How To Apply
Requests for donations must be submitted on your organization’s letterhead with your contact information by email, or mail. If sending your request by email, you will receive an automatic reply acknowledging that your email has been received. If you do not receive this confirmation within 5 business days, please call Amanda Pascoe at Crayola Canada.
Email:apascoe@crayola.com
Phone Number: 1−705−212−4399
Mailing Address:
Crayola Canada
Donations Department
P.O. Box 120
15 Mary St. West
Lindsay, Ontario
K9V 4R8
Attn: Amanda Pascoe
What To Include
We ask that you include the following required information in your letter:
- Date of your event
- If you require confirmation earlier than one month prior to your event, please provide us with a time frame needed to receive a response.
- Details of your event
- Shipping Address
- Telephone number, if we need to contact you
- Contact person’s name, phone, and email address
- What you would like to receive – i.e., door prize, art supplies for craft area, etc.
Please be advised that it may take up to three weeks for your request to be reviewed. Only organizations selected to receive a donation will be contacted.
Visit Crayola.ca purchase Crayola Crayon and Marker packages in one colour or contact our Canadian customer service department at cscanada@crayola.com.
The following regular size crayon colours are available: black, blue, brown, gold, green, orange, pink, red, silver, violet, white, and yellow.
The following Ultra-Clean Washable broad line marker colours are available: black, blue, brown, green, orange, red, violet, and yellow.
We value your commitment to recycling products you are no longer using.
At Crayola, our primary focus is on providing safe, high-quality products. To maintain the standards of safety and performance that our customers expect, we carefully select and screen raw materials for our crayons. Unfortunately, introducing recycled crayon wax into our manufacturing process would compromise these standards.
In 1903, we introduced the first box of 8 Crayola Crayons and sold them for a nickel. Included were the same 8 colours that are found in an 8‑pack today: red yellow blue green orange brown violet (purple) black.
Yes, all Crayola® and Silly Putty® products are non-toxic to humans when used as intended and safe to use. Crayola has been a trusted brand in homes and schools for over 100 years, prioritizing safety since 1903.
Independent toxicologists consistently evaluate our products, confirming they contain no known toxic substances in quantities sufficient to harm the human body, even if ingested or inhaled. Both Crayola and Silly Putty art materials carry the Art and Creative Materials Institute’s (ACMI) APPROVED PRODUCT (AP) seal, indicating they meet or exceed specific quality standards.
Additional details regarding our commitment to the safety of our products can be found on our Product Safety page at Crayola.com.
For further assistance, please call or text us at 1−800−272−9652 on weekdays between 9 AM and 4 PM Eastern Time or visit our Support Page to send us an email.
