Do you offer helpful tips for using the Create and Play Subscription App?


General Questions

We want you to get the very best results from your Create and Play Subscription App! Check out some commonly asked questions below. For additional questions regarding the Create & Play App, the application developer, Red Games, can help! Visit the Crayola Create & Play website, or contact them directly by email at: Support@​createandplay.​Zendesk.​com.
 

Why did Crayola introduce the Create and Play app?

  • As a leader in creativity, we believe there is an opportunity to inspire children to develop and express their imaginations, both physically and digitally. The app features exciting content and interactive activities that are thoughtfully designed to spark kids’ imaginations and help them develop beneficial skills such as logic, creativity, and self-expression. 

What is the age grade for the app?

  • 3+

Is this app educational?

  • Yes! Crayola Create and Play is a fun learning app designed especially for kids to help them develop skills through creative play and learning. Every activity in Crayola Create and Play was designed to encourage kids’ creative growth and align with age-appropriate child development milestones. Check out what the app has to offer on the Crayola Create & Play website. 

Why is there a cost for the app? 

  • As the leader in children’s creativity tools, we’ve set out to make a creative, fun and educational app that parents can trust. Like any Crayola product, we invested our best effort in developing an app that delivers a premium quality experience that is completely safe and worry free for kids and parents. New content will always be in development and added each month.

What are the security features?

  • Safety is a top priority for Crayola and digital privacy is no different. This app does not collect any personally identifiable information. It is COPPA and GDPR compliant. The app itself is a solo experience, so there is no risk of children interacting with others online. In addition, your child’s creations are stored locally, thereby preventing access to their UGC (user generated content) by anyone else. Any usage data collected from the app is anonymous and used only for future development of the app.

Why does the app require access to my camera?

  • Access to your device’s camera is needed to create photo coloring pages in the Color Camera section. Crayola has no access to the photos taken and created within the app. Images are only viewable in the app or if saved to your device. No images are transmitted or collected from the app.

The sound on my device is on, but I cannot hear anything in the app?

  • Check the Parents section in the app and select to turn on the sound effects and game music.
  • Some phones will not play sound in the app if the phone is set to vibrate. Simply turn this setting off and try using the sound feature in the app again.
  • Visit the Crayola Create & Play website for device specific details.

Subscription Questions

How does the subscription work?

  • Subscribing to the app gives you full access to all that Crayola Create and Play has to offer. Your app store account is used to purchase your subscription within the app and ties it directly to the device your app store account is logged into. For more information about managing subscriptions, please see visit the Crayola Create & Play website, or contact the application developer, Red Games, by email at: Support@​createandplay.​Zendesk.​com.

Are there in-app purchases?

  • No, there are no in-app purchases except for one monthly or yearly fee that provides full access to the app, current content and features.

Is there a free version?

  • There is a free 7‑day trial included with a new subscription. Cancel before the 7th day to avoid charges.

When does the free trial end?

  • The free trial ends after the 7th day. The billing period begins automatically after the free trial. Trials must be cancelled before the 7th day to avoid charges.

Can I have another free trial? Mine ran out before I could use it.

  • The 7‑day free trial is only available to users that have not purchased a subscription or have not already used the free trial offer. 

Can the Crayola Create and Play Subscription be shared on multiple devices?

  • Your Crayola Create & Play subscription may be shareable across devices. For more information, please visit the Crayola Create & Play website. 

Am I able to cancel my subscription at any time? How can I cancel?

  • Subscriptions can be cancelled at any time. For more information, please visit the Crayola Create & Play website. 
     

Important: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged.


Please be aware that cancelling stops the automatic billing for the next month, but does not issue a partial refund for the current month. Access to the app will remain until the current month runs out. Months are counted from the user’s sign-up date, not calendar months.

WARNING: You will not have access to any of the content created within the app once your subscription has ended.

Have additional questions or need help with the app? The application developer, Red Games, is best able to help you resolve issues with your app. Contact them directly at the Create & Play website or by email at: Support@​createandplay.​Zendesk.​com.

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Popular Questions

Throughout Crayola’s history, several crayon colours have been retired, marking significant moments in the evolution of our vibrant palette. 

1990
For the first time in Crayola history eight colours were retired and placed in the Crayola Hall of Fame: blue gray, green blue, lemon yellow, maize, orange red, orange yellow, raw umber, and violet blue. 

Eight new colours were added: cerulean, dandelion, fuchsia, jungle green, royal purple, teal blue, vivid tangerine, and wild strawberry. 

2003
Celebrating a century of bringing colour to the world, Crayola introduced four new colours named by Crayola fans! To make room for the new hues, we bid farewell to blizzard blue, magic mint, mulberry, and teal blue. 

The four new colours that were introduced are: inchworm, jazzberry jam, mango tango, and wild blue yonder. 

Kudos to our hue heroes – the consumers who voted in the ​“Save the Shade” campaign, ensuring burnt sienna stayed in the pack. 

2017
To mark National Crayon Day on March 31st, we announced Dandelion was leaving the pack. To honor this iconic colour, we sent Dandelion on a retirement tour to his favorite places. His replacement, Bluetiful, was announced on May 5, 2017.

Crayola Canada’s community relations program supports non-profit organizations located across Canada, with an emphasis on the arts and education.

How To Apply

Requests for donations must be submitted on your organization’s letterhead with your contact information by email, or mail. If sending your request by email, you will receive an automatic reply acknowledging that your email has been received. If you do not receive this confirmation within 5 business days, please call Amanda Pascoe at Crayola Canada. 

Email:apascoe@​crayola.​com
Phone Number: 1−705−212−4399
 

Mailing Address:

Crayola Canada
Donations Department
P.O. Box 120
15 Mary St. West
Lindsay, Ontario
K9V 4R8
Attn: Amanda Pascoe

What To Include

We ask that you include the following required information in your letter:

  • Date of your event
  • If you require confirmation earlier than one month prior to your event, please provide us with a time frame needed to receive a response.
  • Details of your event
  • Shipping Address
  • Telephone number, if we need to contact you
  • Contact person’s name, phone, and email address
  • What you would like to receive – i.e., door prize, art supplies for craft area, etc.


Please be advised that it may take up to three weeks for your request to be reviewed. Only organizations selected to receive a donation will be contacted.

Crayola Crayons are made primarily from paraffin wax and colour pigment. Paraffin wax is made especially for Crayola by companies who extract it from products like wood and coal. Pigments come from various sources. They can be natural or man made substances. Pigments can be found in the earth, minerals and/​or made in laboratories. These raw materials are purchased from outside suppliers and are stored in our warehouse awaiting production. All of our raw materials are delivered by truck with the exception of paraffin wax, which is delivered in railroad cars. Further information is considered proprietary. If you need more information, please call us at (800) 272‑9652 weekdays between 9 AM and 4 PM Eastern Time. A representative will be happy to assist you.

The basic ingredients contained in Crayola Crayons are paraffin wax and colour pigment. The ingredients are the same for all Crayola Crayon colours, with some modifications in special effects crayons. We manufacture almost 3 billion crayons each year. The paraffin wax is melted and mixed together with pre-measured amounts of colour pigments. We purchase the powder pigments and either use individual colours or mix the pigments to produce the many colours of Crayola Crayons. The hot wax mixture is poured into moulding machines. In about four to seven minutes, the crayons cool and become solid. The crayon manufacturing process can be viewed on our web site by visiting http://​www​.cray​ola​.com/​f​a​c​t​o​r​y​/​p​r​e​v​i​e​w​/​f​a​c​t​o​r​y​_​f​l​o​o​r​/​c​r​a​y​o​n​_​m​f​g.htm. There is a book available titled ​“Crayons From Start To Finish”. The book offers a behind-the-scenes look at the whole manufacturing process. To obtain this book, please visit your local library. As a further reference, the ISBN is 1−56711−390−7 and the author of the book is Samuel G. Woods.

In 1903, we introduced the first box of 8 Crayola Crayons and sold them for a nickel. Included were the same 8 colours that are found in an 8‑pack today: red yellow blue green orange brown violet (purple) black.

Crayola® products are sold through a network of distributors and retail stores. Crayola does not authorize resellers in any online marketplace. This includes Amazon, eBay, Walmart, Alibaba, etc.

Is your business or organization interested in ordering directly from Crayola in Canada?

To establish a buying account with Crayola for distribution in Canada, a $1,500 opening order and an annual commitment are required. Products are sold in full case quantities, and drop shipping is not available. 

For pricing catalogs and order information, please contact our direct sales department via email at buydirectcanada@​crayola.​com.

Unable to meet our minimum requirements or seeking individual product purchases?

If you cannot meet our minimum requirements or are interested in purchasing individual products, please contact one of our authorized distributors for pricing:

Staples Professional

877−272−2121

easyservice@​staples.​com

https://​www​.sta​ples​.ca/​a​/​c​o​n​t​e​n​t​/​s​t​a​p​l​e​s​-​p​r​o​f​e​s​s​ional

Novexco

877−597−3261

Client.​support@​novexco.​ca

https://​novex​co​.com/​e​n​/​home/

Kid Toy

800−897−5107

ventes@​kidtoy.​ca

https://​www​.kid​toy​.ca/

Canadian Workplace Solutions

519−653−8984

info@​canadianworkplacesolutions.​ca

https://​cana​di​an​work​places​o​lu​tions​.ca/​l​o​c​a​t​e​-​a​-​d​ealer
 


Are you looking to export products internationally?

To export products internationally, please contact the appropriate international office for assistance.

Have questions?

Call or text us at 1 – 800-Crayola or visit our Support Page to send an email. 

Because Crayola Marker components are securely sealed during the manufacturing process, we don’t recommend trying to remove the marker nib and reservoir to recycle the barrel. The marker caps can be recycled at facilities that accept #5 plastic. 

Green is more than just a colour to us! Click here to learn more about Crayola’s sustainability initiatives.

Dry Model Magic:

  • Paint with Crayola Watercolour, Tempera, Acrylic, and washable paints or decorated with Crayola Markers.

Wet Model Magic:

  • Colour with watercolour paint and markers; however, the colours will be lighter, and the pieces may take longer to dry.
  • Add colour before modeling by kneading drops of watercolour, tempera, acrylic, or washable paints into the compound.
  • Create your own colours by mixing white and different colours of Model Magic.