Do you offer helpful tips for using the Create and Play Subscription App?

General Questions

We have some tips to help you get the very best results from your Create and Play Subscription App. If you still have questions regarding the Create & Play App, they can be answered by the application developer, Red Games. Contact them directly by email at: Support@​createandplay.​Zendesk.​com

Why did Crayola introduce the Create and Play app?

  • As a leader in creativity, we believe there is an opportunity to inspire children to develop and express their imaginations, both physically and digitally. Crayola Create and Play is a fun learning app designed especially for kids ages 3+ to help them develop skills through creative play and learning. The app features exciting content and interactive activities that are thoughtfully designed to spark kids’ imaginations and help them develop beneficial skills such as logic, creativity, and self-expression.

What is the age grade for the app?

  • 3+

Is this app educational? 

  • Crayola Create and Play is a fun learning app designed especially for kids to help them develop skills through creative play and learning. The app features exciting content and interactive activities that are thoughtfully designed to spark kids’ imaginations and help them develop beneficial skills such as logic, creativity, and self-expression. 

Why is there a cost for the app? 

  • As the leader in children’s creativity tools, we’ve set out to make a creative, fun and educational app that parents can trust. Like any Crayola product, we invested our best effort in developing an app that delivers a premium quality experience that is completely safe and worry free for kids and parents. New content will always be in development and added each month. 

What are the security features? 

  • Safety is a top priority for Crayola and digital privacy is no different. This app does not collect any personally identifiable information. It is COPPA and GDPR compliant. The app itself is a solo experience, so there is no risk of children interacting with others online. In addition, your child’s creations are stored locally, thereby preventing access to their UGC (user generated content) by anyone else. Any usage data collected from the app is anonymous and used only for future development of the app. 

Why does the app require access to my camera?

  • Access to your device’s camera is needed to create photo coloring pages in the Color Camera section. Crayola has no access to the photos taken and created within the app. Images are only viewable in the app or if saved to your device. No images are transmitted or collected from the app. 

The sound on my device is on, but I cannot hear anything in the app?

  • Check the Parents section in the app and select to turn on the sound effects and game music. 
  • Some phones will not play sound in the app if the phone is set to vibrate. Simply turn this setting off and try using the sound feature in the app again. 

Subscription Questions

How does the subscription work?

  • Subscribing to the app gives you full access to all that Crayola Create and Play has to offer. Subscriptions automatically renew every month (or year) and are paid through your Apple Store or Google Play Account. Subscriptions can be cancelled at any time with your Apple ID or Google Play through the settings on your device. For more information about managing subscriptions, please see the subscription instructions below or contact the application developer, Red Games, by email at: Support@​createandplay.​Zendesk.​com

Google
Apple

Are there in-app purchases?

  • No, there are no in-app purchases except for one monthly or yearly fee that provides full access to the app, current content and features. 

Is there a free version? 

  • There is a free 7‑day trial included with a new subscription. Cancel before the 7th day to avoid charges. 

When does the free trial end? 

  • The free trial ends after the 7th day. The billing period begins automatically after the free trial. Trials must be cancelled before the 7th day to avoid charges. 

Can I have another free trial? Mine ran out before I could use it.

  • There is only one free trial per App Store or Google Play account. 

Can the Crayola Create and Play Subscription be shared on multiple Apple devices?

  • Subscriptions are a type of content that cannot be shared through Family Sharing. To share your subscription on other devices, those devices need to be logged in with the Apple ID that made the original purchase before installing the app. For more details, visit the Apple Support page. 

Can the Crayola Create and Play Subscription be shared on multiple Google Play devices?

  • Subscriptions are one of the types of content that cannot be shared through Family Share or Google Family Library. If multiple devices are using the same Google Play ID, the subscription can be used on multiple devices. 
  • Google Play does not support subscriptions on child accounts and there is no way to share subscriptions with child accounts.

Am I able to cancel my subscription at any time? How can I cancel? 

  • Subscriptions can be cancelled at any time with your Apple or Google Play ID through the settings on your device. 

Google
Apple

Important: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without cancelling your subscription, you will still be charged. 


Please be aware that cancelling stops the automatic billing for the next month, but does not issue a partial refund for the current month. Access to the app will remain until the current month runs out. Months are counted from the user’s sign-up date, not calendar months.

WARNING: You will not have access to any of the content created within the app once your subscription has ended.


Have additional questions or need help with the app? The application developer, Red Games, is best able to help you resolve issues with your app. Contact them directly by email at: Support@​createandplay.​Zendesk.​com

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Related Questions

Keep designs permanent on fabric and other surfaces when you choose Crayola products with non-washable pigments:

  • Crayola Acrylic Paints 
  • Crayola Fabric Markers
  • Crayola Portfolio Series Acrylic Paint
  • Crayola Take Note! Permanent Markers

Check for availability at your favourite local and online retail stores or at Cray​ola​.ca.

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Crayola products are sold through a network of distributors and retail store locations. If you are not from the United States or Canada, please contact the office located nearest to you:

Country/​RegionCompanyContactWebsite

Africa, Middle East, Russia, South Africa & European countries (not listed separately)

CrayolaLaurent Dubois — LDubois@​Crayola.​com
Asia (if country is not listed separately) 
Crayola

Yvonne Lam — ylchan@​crayola.​com

Money Yap — myap@​crayola.​com

AustraliaCrayola Australia

Cray​ola​.com​.au/​a​b​o​u​t​-​u​s​/​c​o​ntact

1800657353
Cray​ola​.com​.au
Austria
Vivid/​Goliath — Germany Office

Sup​port​.goliathgames​.com/​d​e​u​t​s​c​h​-​g​o​l​iath/

+496103459180

BangladeshCrayolaRaymond Lau — rlau@​crayola.​com
Benelux
Crayola Benelux

InfoBenelux@​crayola.​com

+31104596 580

Cray​ola​.be
CambodiaCrayolaRaymond Lau -rlau@​crayola.​com
ChinaCrayola China

June Xu — jxu@​crayola.​com

Cray​ola​.cn
FranceUK QATC

Crayola.fr/a‑propos/contact.aspx

+33 (0) 1 410654 54

Cray​ola​.fr
GermanyVivid/​Goliath — Germany Office

Sup​port​.goliathgames​.com/​d​e​u​t​s​c​h​-​g​o​l​iath/

+496103459180


Hong KongCrayolaAllen Chan -achan@​crayola.​com
IndiaCrayolaRaymond Lau — rlau@​crayola.​com
IndonesiaCrayolaRaymond Lau -rlau@​crayola.​com
Ireland
Vivid/​Goliath

Cray​ola​.co​.uk/​a​b​o​u​t​-​u​s​/​c​o​n​t​a​c​t​.aspx

0800389 6238

Cray​ola​.co​.uk

ItalyCrayola Italy
info@​binneysmith.​itCray​ola​.it
JapanCrayola
Allen Chan — achan@​crayola.​comCray​ola​.jp
KoreaCrayolaAllen Chan — achan@​crayola.​com
LaosCrayolaRaymond Lau — rlau@​crayola.​com
Latin America: Caribbean, Central America & South America
Crayola

support@​crayola.​com

Lichtenstein
Vivid/​Goliath
Ksenia van der Mijde — k.​vandermijde@​goliathgroup.​com
MalaysiaCrayolaRaymond Lau -rlau@​crayola.​com
MaldivesCrayolaRaymond Lau — rlau@​crayola.​com
MexicoCrayola Mexico

Manuel Gonzalez — mgonzalez@​crayola.​com

018007178 222
Cray​ola​.com​.mx
Monaco
UK QATC

Crayola.fr/a‑propos/contact.aspx

+33 (0) 1 410654 54

Cray​ola​.fr
MongoliaCrayolaRaymond Lau — rlau@​crayola.​com
MyanmarCrayolaRaymond Lau -rlau@​crayola.​com
NepalCrayolaRaymond Lau -rlau@​crayola.​com
Nordic Region: Denmark, Faroe Islands, Finland, Greenland, Iceland, Norway & Sweden 
Vivid/​Goliath
Ksenia van der Mijde — k.​vandermijde@​goliathgroup.​com
New ZealandCrayola Australia

Cray​ola​.com​.au/​a​b​o​u​t​-​u​s​/​c​o​ntact

1800657 353
Cray​ola​.com​.au
PakistanCrayolaRaymond Lau -rlau@​crayola.​com
PhilippinesCrayolaRaymond Lau — rlau@​crayola.​com

Poland

Vivid/​Goliath
Ksenia van der Mijde — k.​vandermijde@​goliathgroup.​com
PortugalCrayola Italy
info@​binneysmith.​it
SingaporeCrayolaRaymond Lau — rlau@​crayola.​com
SpainCrayola Italy
info@​binneysmith.​it
Sri LankaCrayolaRaymond Lau — rlau@​crayola.​com
Switzerland
Vivid/​Goliath
Ksenia van der Mijde — k.​vandermijde@​goliathgroup.​com
TaiwanCrayolaAllen Chan -achan@​crayola.​com
ThailandCrayolaRaymond Lau — rlau@​crayola.​com
United KingdomVivid/​Goliath UK 

Cray​ola​.co​.uk/​a​b​o​u​t​-​u​s​/​c​o​n​t​a​c​t​.aspx

0800389 6238

Cray​ola​.co​.uk
VietnamCrayolaRaymond Lau — rlau@​crayola.​com
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The powdery deposit you may see on the surface of your Crayola product is called bloom. This occurs naturally and is perfectly safe. 

Bloom appears on Crayola wax-based products, such as crayons and coloured pencils. It occurs when oil contained in the paraffin wax used in these products seeps to the surface and re-crystallizes into a milky powder. You may also see this with sculptures made with Crayola Air-Dry Clay as the product ages or is exposed to varying temperatures and humidity. Rest assured, this process is harmless, and the powdery substance and crystallization do not affect the quality or performance of the product. Remove by gently wiping away with a dry cloth. 


If you have additional questions, we want to hear from you! Feel free to send us an email, call, or text us at 18002729652 on weekdays between 9 AM and 4 PM Eastern Time. Text charges may apply. 

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It’s glow time! We have some tips to help you get the best results from Crayola Glow Fusion.

  1. The Glow Fusion technology is a marker-paper system. The paper and marker set combined work together to give your masterpieces up to four hours of glow time. 
  2. Protect your work surfaces. Glow Fusion Markers are not washable. 
  3. When the markers (activated or not) are not in use, cap and lay them flat in the marker tray to prevent leaking. 
  4. For the brightest glow effect, use the markers promptly after activating. 
  5. To activate the markers: 
    • Bend the marker barrel at the star points to crack the glow capsules. 
    • Shake the capped marker for 5 seconds.
    • Remove the cap and hold the marker tip down until it glows. 
  6. Turn off the lights to see your art shine at its brightest! 

Need a visual? 

  • Scan the QR code on the box or check out the video here.

Want to keep the creative fun glowing?

  • Check for Glow Fusion Marker Colouring Sets in the Crayola aisle at retail stores or your favorite online shopping sites. 
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By definition, acid-free is having a pH of 6.5 to 8.0. *Currently, the following Crayola products meet an acid-free” definition, having a pH of 6.5 to 8.0:

  • Crayola Coloured Pencils
  • Crayola Crayons

*Vendor and product ingredients may change and cause a product that was once acid-free to no longer be, and vice versa.

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If you are interested in becoming a licensee, please contact Margot Somerville (Marketing Manager — Crayola Canada) at 9055139753 ext 5203.
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If you like to collect old/​vintage Crayola products, you may wish to look at flea markets, auctions, estate sales and garage sales. More information about older products can be found in a published book titled A Century of Crayola Collectibles — A Price Guide”. This book covers history and products offered through the years. To obtain this book, please visit your local book store. As a further reference, the ISBN is 0875886388 and the author of the book is Bonnie Rushlow.

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If your Crayola Colour Explosion Marker stops working, rub the tip on a clean, dry paper towel. In addition, the marker may be revived by placing it cap down for about one hour.
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