Do you offer helpful tips for using the Create and Play Subscription App?

General Questions

We have some tips to help you get the very best results from your Create and Play Subscription App. If you still have questions regarding the Create & Play App, they can be answered by the application developer, Red Games. Contact them directly by email at: Support@​createandplay.​Zendesk.​com

Why did Crayola introduce the Create and Play app?

  • As a leader in creativity, we believe there is an opportunity to inspire children to develop and express their imaginations, both physically and digitally. Crayola Create and Play is a fun learning app designed especially for kids ages 3+ to help them develop skills through creative play and learning. The app features exciting content and interactive activities that are thoughtfully designed to spark kids’ imaginations and help them develop beneficial skills such as logic, creativity, and self-expression.

What is the age grade for the app?

  • 3+

Is this app educational? 

  • Crayola Create and Play is a fun learning app designed especially for kids to help them develop skills through creative play and learning. The app features exciting content and interactive activities that are thoughtfully designed to spark kids’ imaginations and help them develop beneficial skills such as logic, creativity, and self-expression. 

Why is there a cost for the app? 

  • As the leader in children’s creativity tools, we’ve set out to make a creative, fun and educational app that parents can trust. Like any Crayola product, we invested our best effort in developing an app that delivers a premium quality experience that is completely safe and worry free for kids and parents. New content will always be in development and added each month. 

What are the security features? 

  • Safety is a top priority for Crayola and digital privacy is no different. This app does not collect any personally identifiable information. It is COPPA and GDPR compliant. The app itself is a solo experience, so there is no risk of children interacting with others online. In addition, your child’s creations are stored locally, thereby preventing access to their UGC (user generated content) by anyone else. Any usage data collected from the app is anonymous and used only for future development of the app. 

Why does the app require access to my camera?

  • Access to your device’s camera is needed to create photo coloring pages in the Color Camera section. Crayola has no access to the photos taken and created within the app. Images are only viewable in the app or if saved to your device. No images are transmitted or collected from the app. 

The sound on my device is on, but I cannot hear anything in the app?

  • Check the Parents section in the app and select to turn on the sound effects and game music. 
  • Some phones will not play sound in the app if the phone is set to vibrate. Simply turn this setting off and try using the sound feature in the app again. 

Subscription Questions

How does the subscription work?

  • Subscribing to the app gives you full access to all that Crayola Create and Play has to offer. Subscriptions automatically renew every month (or year) and are paid through your Apple Store or Google Play Account. Subscriptions can be cancelled at any time with your Apple ID or Google Play through the settings on your device. For more information about managing subscriptions, please see the subscription instructions below or contact the application developer, Red Games, by email at: Support@​createandplay.​Zendesk.​com

• Google
• Apple

Are there in-app purchases?

  • No, there are no in-app purchases except for one monthly or yearly fee that provides full access to the app, current content and features. 

Is there a free version? 

  • There is a free 7‑day trial included with a new subscription. Cancel before the 7th day to avoid charges. 

When does the free trial end? 

  • The free trial ends after the 7th day. The billing period begins automatically after the free trial. Trials must be cancelled before the 7th day to avoid charges. 

Can I have another free trial? Mine ran out before I could use it.

  • There is only one free trial per App Store or Google Play account. 

Can the Crayola Create and Play Subscription be shared on multiple Apple devices?

  • Subscriptions are a type of content that cannot be shared through Family Sharing. To share your subscription on other devices, those devices need to be logged in with the Apple ID that made the original purchase before installing the app. For more details, visit the Apple Support page. 

Can the Crayola Create and Play Subscription be shared on multiple Google Play devices?

  • Subscriptions are one of the types of content that cannot be shared through Family Share or Google Family Library. If multiple devices are using the same Google Play ID, the subscription can be used on multiple devices. 
  • Google Play does not support subscriptions on child accounts and there is no way to share subscriptions with child accounts.

Am I able to cancel my subscription at any time? How can I cancel? 

  • Subscriptions can be cancelled at any time with your Apple or Google Play ID through the settings on your device. 

• Google
• Apple

Important: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without cancelling your subscription, you will still be charged. 


Please be aware that cancelling stops the automatic billing for the next month, but does not issue a partial refund for the current month. Access to the app will remain until the current month runs out. Months are counted from the user’s sign-up date, not calendar months.

WARNING: You will not have access to any of the content created within the app once your subscription has ended.


Have additional questions or need help with the app? The application developer, Red Games, is best able to help you resolve issues with your app. Contact them directly by email at: Support@​createandplay.​Zendesk.​com

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Popular Questions

While the marker barrel and cap are recyclable, not all parts of the marker are. Because the marker components are securely sealed during the manufacturing process, we don’t recommend trying to remove the marker nib and reservoir. The marker caps can be recycled at facilities that accept #5 plastic. 

Crayola offers an innovative program called ColorCycle that converts old markers into energy as well as wax compounds for asphalt and roofing shingles. The process repurposes the entire marker, regardless of the different kinds of plastics or how they are assembled. You can learn more about this program and all of Crayola’s other environmental initiatives at www​.cray​ola​.com/​c​o​l​o​r​cycle.

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Crayola Canada’s community relations program supports non-profit organizations located across Canada, with an emphasis on the arts and education. 

How To Apply 

Requests for donations must be submitted on your organization’s letterhead with your contact information by email, fax, or mail. If sending your request by email, you will receive an automatic reply acknowledging that your email has been received. If you do not receive this confirmation within 5 business days, please call Amanda Pascoe at Crayola Canada. 

Email:apascoe@​crayola.​com
Phone Number: 1.800.342.6534 ext. 2252 or 1.705.324.6105 ext 2252
Fax Number:1.705.324.3511

Mailing Address:

Crayola Canada
Donations Department
P.O. Box 120
15 Mary St. West
Lindsay, Ontario
K9V 4R8
Attn: Amanda Pascoe

What To Include 

We ask that you include the following required information in your letter:

  • Date of your event
  • If you require confirmation earlier than one month prior to your event, please provide us with a time frame needed to receive a response.
  • Details of your event
  • Shipping Address
  • Telephone and fax number, if we need to contact you
  • Contact person’s name, phone or fax number, and email address
  • What you would like to receive – i.e., door prize, art supplies for craft area, etc.


Please be advised that it may take up to three weeks for your request to

be reviewed. Only organizations selected to receive a donation will be

contacted.

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Crayola Crayons are made primarily from paraffin wax and colour pigment. Paraffin wax is made especially for Crayola by companies who extract it from products like wood and coal. Pigments come from various sources. They can be natural or man made substances. Pigments can be found in the earth, minerals and/​or made in laboratories. These raw materials are purchased from outside suppliers and are stored in our warehouse awaiting production. All of our raw materials are delivered by truck with the exception of paraffin wax, which is delivered in railroad cars. Further information is considered proprietary. If you need more information, please call us at (800) 272‑9652 weekdays between 9 AM and 4 PM Eastern Time. A representative will be happy to assist you.
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All CRAYOLA Crayons are made from paraffin wax and colour pigment. The crayons vary slightly in weight due to the amount of colour pigment added to produce a particular colour as well as the density of the powder pigment itself. Certain colour pigments are very light while other pigments are very dense. It would not be accurate, however, to say that all dark crayons are heavier than other colours. You can test this by doing an experiment to see which Crayola Crayons float and which will sink. For information on other science experiments, be sure to visit http://www.crayola.com/colourcensus/science/index.cfm”>http://www.crayola.com/colourcensus/science/index.cfm.
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Our experts have a few tips to help your creativity bloom with the Crayola Paper Flower Science Kit. 

For Best Results: 

  • Protect clothing & work surface before starting. 
  • Wipe water and ink spills immediately. 

Cleaning Tips:

  • Rinse and dry all pots, covers, funnels and watering can. 
  • Recap ink bottles and markers. 
  • Wipe away any spills from work surfaces. 

Looking for refills? 

  • Need another bouquet? White coffee filters – they are the perfect alternative to paper petals because they mimic the wicking process of the ink into the paper. 
  • Have left over ink? To make your creativity bloom again, rinse the used cores and tips under running water to clean up as much of the ink as possible. Just be sure to wipe up any ink right away and let the cores and tips dry thoroughly. We’ve found this craft hack works best when the ink is fresh and hasn’t had too much time to set. 

Need more helpful hints? Feel free to call or text us at 1−800−272−9652 weekdays between 9 AM and 4 PM Eastern Time. 

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The Crayola® brand slogan has changed over the years, depending on various advertising campaigns. Some of the slogans include ​“Everything Imaginable”, ​“The Art of Childhood”, ​“Unmistakably — Crayola”, ​“Crayola — Make Play”, and ​“The Power of Creativity — Crayola — It Starts Here”. Learn more about our colourful company here.

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Visit Cray​ola​.ca purchase Crayola Crayon and Marker packages in one colour or contact our Canadian customer service department at cscanada@​crayola.​com.

The following regular size crayon colours are available: black, blue, brown, gold, green, orange, pink, red, silver, violet, white, and yellow. 

The following Ultra-Clean Washable broad line marker colours are available: black, blue, brown, green, orange, red, violet, and yellow. 

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We have some tips to help you get the very best results while cleaning your Scribble Scrubbie Pets. For Best Results: Gently scrub your pet under running water after play and let it air dry before storing. Use the scrub brush to help release marker inks from the tiny fibers (flocking). DO NOT PLACE SCRIBBLE SCRUBBIE PETS IN A DISHWASHER. Let your pets dry before a second use. Colouring on damp pets allows the ink to wick under the fibers, making the colour harder to rinse away. Still See Colour on Your Pet After Scrubbing Under Running Water? If colours have been left on your pet for several days, you may need to soak it in water for 20-minutes. If the stain persists after a 20-minute soak, soak overnight. Always Keep in Mind: The fresher the colour, the easier to clean. Soap has little effect when cleaning your pets. Fresh colouring typically requires a rinse under the faucet, while concentrated colouring may require light scrubbing under a faucet or an overnight soak. Follow the tips below. If you have additional questions, we would love to hear from you! Feel free to call or text us at 1−800−272−9652 weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our contact us page.
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