Do you offer helpful tips for using the Create and Play Subscription App?

General Questions

We have some tips to help you get the very best results from your Create and Play Subscription App. If you still have questions regarding the Create & Play App, they can be answered by the application developer, Red Games. Contact them directly by email at: Support@​createandplay.​Zendesk.​com

Why did Crayola introduce the Create and Play app?

  • As a leader in creativity, we believe there is an opportunity to inspire children to develop and express their imaginations, both physically and digitally. Crayola Create and Play is a fun learning app designed especially for kids ages 3+ to help them develop skills through creative play and learning. The app features exciting content and interactive activities that are thoughtfully designed to spark kids’ imaginations and help them develop beneficial skills such as logic, creativity, and self-expression.

What is the age grade for the app?

  • 3+

Is this app educational? 

  • Crayola Create and Play is a fun learning app designed especially for kids to help them develop skills through creative play and learning. The app features exciting content and interactive activities that are thoughtfully designed to spark kids’ imaginations and help them develop beneficial skills such as logic, creativity, and self-expression. 

Why is there a cost for the app? 

  • As the leader in children’s creativity tools, we’ve set out to make a creative, fun and educational app that parents can trust. Like any Crayola product, we invested our best effort in developing an app that delivers a premium quality experience that is completely safe and worry free for kids and parents. New content will always be in development and added each month. 

What are the security features? 

  • Safety is a top priority for Crayola and digital privacy is no different. This app does not collect any personally identifiable information. It is COPPA and GDPR compliant. The app itself is a solo experience, so there is no risk of children interacting with others online. In addition, your child’s creations are stored locally, thereby preventing access to their UGC (user generated content) by anyone else. Any usage data collected from the app is anonymous and used only for future development of the app. 

Why does the app require access to my camera?

  • Access to your device’s camera is needed to create photo coloring pages in the Color Camera section. Crayola has no access to the photos taken and created within the app. Images are only viewable in the app or if saved to your device. No images are transmitted or collected from the app. 

The sound on my device is on, but I cannot hear anything in the app?

  • Check the Parents section in the app and select to turn on the sound effects and game music. 
  • Some phones will not play sound in the app if the phone is set to vibrate. Simply turn this setting off and try using the sound feature in the app again. 

Subscription Questions

How does the subscription work?

  • Subscribing to the app gives you full access to all that Crayola Create and Play has to offer. Subscriptions automatically renew every month (or year) and are paid through your Apple Store or Google Play Account. Subscriptions can be cancelled at any time with your Apple ID or Google Play through the settings on your device. For more information about managing subscriptions, please see the subscription instructions below or contact the application developer, Red Games, by email at: Support@​createandplay.​Zendesk.​com

Google
Apple

Are there in-app purchases?

  • No, there are no in-app purchases except for one monthly or yearly fee that provides full access to the app, current content and features. 

Is there a free version? 

  • There is a free 7‑day trial included with a new subscription. Cancel before the 7th day to avoid charges. 

When does the free trial end? 

  • The free trial ends after the 7th day. The billing period begins automatically after the free trial. Trials must be cancelled before the 7th day to avoid charges. 

Can I have another free trial? Mine ran out before I could use it.

  • There is only one free trial per App Store or Google Play account. 

Can the Crayola Create and Play Subscription be shared on multiple Apple devices?

  • Subscriptions are a type of content that cannot be shared through Family Sharing. To share your subscription on other devices, those devices need to be logged in with the Apple ID that made the original purchase before installing the app. For more details, visit the Apple Support page. 

Can the Crayola Create and Play Subscription be shared on multiple Google Play devices?

  • Subscriptions are one of the types of content that cannot be shared through Family Share or Google Family Library. If multiple devices are using the same Google Play ID, the subscription can be used on multiple devices. 
  • Google Play does not support subscriptions on child accounts and there is no way to share subscriptions with child accounts.

Am I able to cancel my subscription at any time? How can I cancel? 

  • Subscriptions can be cancelled at any time with your Apple or Google Play ID through the settings on your device. 

Google
Apple

Important: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without cancelling your subscription, you will still be charged. 


Please be aware that cancelling stops the automatic billing for the next month, but does not issue a partial refund for the current month. Access to the app will remain until the current month runs out. Months are counted from the user’s sign-up date, not calendar months.

WARNING: You will not have access to any of the content created within the app once your subscription has ended.


Have additional questions or need help with the app? The application developer, Red Games, is best able to help you resolve issues with your app. Contact them directly by email at: Support@​createandplay.​Zendesk.​com

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Popular Questions

Because Crayola Marker components are securely sealed during the manufacturing process, we don’t recommend trying to remove the marker nib and reservoir to recycle the barrel. The marker caps can be recycled at facilities that accept #5 plastic. 

Green is more than just a colour to us! Click here to learn more about Crayola’s sustainability initiatives.

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Throughout Crayola’s history, several crayon colours have been retired, marking significant moments in the evolution of our vibrant palette. 

1990
For the first time in Crayola history eight colours were retired and placed in the Crayola Hall of Fame: blue gray, green blue, lemon yellow, maize, orange red, orange yellow, raw umber, and violet blue. 

Eight new colours were added: cerulean, dandelion, fuchsia, jungle green, royal purple, teal blue, vivid tangerine, and wild strawberry. 

2003
Celebrating a century of bringing colour to the world, Crayola introduced four new colours named by Crayola fans! To make room for the new hues, we bid farewell to blizzard blue, magic mint, mulberry, and teal blue. 

The four new colours that were introduced are: inchworm, jazzberry jam, mango tango, and wild blue yonder. 

Kudos to our hue heroes – the consumers who voted in the Save the Shade” campaign, ensuring burnt sienna stayed in the pack. 

2017
To mark National Crayon Day on March 31st, we announced Dandelion was leaving the pack. To honor this iconic colour, we sent Dandelion on a retirement tour to his favorite places. His replacement, Bluetiful, was announced on May 52017.

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There are no plans for a United Way sale in 2024. Crayola Canada continues to develop alternatives to support the United Way. 

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Crayola is the manufacturer of high quality creative experience products and fine artist materials, marketed primarily under the Crayola and Silly Putty brand names. Our business is diversified in order to broaden our consumer base to encompass various age groups. Our business is divided into three major categories: 1.Products sold to retail stores through traditional distribution chains. 2.Products sold to schools, educational distributors, office supply retailers and specialty markets. 3.Products sold overseas through our international division. Each of our three major divisions develops strategies for approaching a certain market based on the target user or purchaser, where the product is sold and the location of the product in the retail store. We are sorry to disappoint you, however, we are unable to provide specific information regarding our marketing strategies and advertising practices due to its proprietary nature. Additional media and marketing information can be found by visiting Media Center.
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Crayola Canada’s community relations program supports non-profit organizations located across Canada, with an emphasis on the arts and education. 

How To Apply 

Requests for donations must be submitted on your organization’s letterhead with your contact information by email, fax, or mail. If sending your request by email, you will receive an automatic reply acknowledging that your email has been received. If you do not receive this confirmation within 5 business days, please call Amanda Pascoe at Crayola Canada. 

Email:apascoe@​crayola.​com
Phone Number: 1.800.342.6534 ext. 2252 or 1.705.324.6105 ext 2252
Fax Number:1.705.324.3511

Mailing Address:

Crayola Canada
Donations Department
P.O. Box 120
15 Mary St. West
Lindsay, Ontario
K94R8
Attn: Amanda Pascoe

What To Include 

We ask that you include the following required information in your letter:

  • Date of your event
  • If you require confirmation earlier than one month prior to your event, please provide us with a time frame needed to receive a response.
  • Details of your event
  • Shipping Address
  • Telephone and fax number, if we need to contact you
  • Contact person’s name, phone or fax number, and email address
  • What you would like to receive – i.e., door prize, art supplies for craft area, etc.


Please be advised that it may take up to three weeks for your request to

be reviewed. Only organizations selected to receive a donation will be

contacted.

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We have some tips to help you get the very best results while cleaning your Scribble Scrubbie Pets. For Best Results: Gently scrub your pet under running water after play and let it air dry before storing. Use the scrub brush to help release marker inks from the tiny fibers (flocking). DO NOT PLACE SCRIBBLE SCRUBBIE PETS IN A DISHWASHER. Let your pets dry before a second use. Colouring on damp pets allows the ink to wick under the fibers, making the colour harder to rinse away. Still See Colour on Your Pet After Scrubbing Under Running Water? If colours have been left on your pet for several days, you may need to soak it in water for 20-minutes. If the stain persists after a 20-minute soak, soak overnight. Always Keep in Mind: The fresher the colour, the easier to clean. Soap has little effect when cleaning your pets. Fresh colouring typically requires a rinse under the faucet, while concentrated colouring may require light scrubbing under a faucet or an overnight soak. Follow the tips below. If you have additional questions, we would love to hear from you! Feel free to call or text us at 18002729652 weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our contact us page.
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While we are unable to send free CRAYOLA product samples, we encourage you to become a registered user of the Cray​ola​.com web site at http://www2.crayola.com/registration/index.cfm?referer=/index.cfm”>http://www.crayola.com/registration/index.cfm?referer=/index.cfm. There you can register to receive a monthly newsletter from us announcing new site features, promotions, events and other news!
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Crayola Crayons are made primarily from paraffin wax and colour pigment. Paraffin wax is made especially for Crayola by companies who extract it from products like wood and coal. Pigments come from various sources. They can be natural or man made substances. Pigments can be found in the earth, minerals and/​or made in laboratories. These raw materials are purchased from outside suppliers and are stored in our warehouse awaiting production. All of our raw materials are delivered by truck with the exception of paraffin wax, which is delivered in railroad cars. Further information is considered proprietary. If you need more information, please call us at (800) 2729652 weekdays between 9 AM and 4 PM Eastern Time. A representative will be happy to assist you.
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