Do you offer helpful tips for using the Crayon Maker?

Let us help with your Crayola Crayon Maker! In addition, the following may be helpful: 1. If the LID IS LOCKED, turn the timer on and let it complete one cycle, approximately 20 minutes. The lid will automatically unlock once the cycle is complete and the timer knob reaches the unlock” symbol. 2. If the LIGHT BULB IS NOT WORKING, make sure the bulb is screwed in tightly. When resistance is first met, try giving it one extra turn. Then start your unit in this exact order: plug the unit in, turn the switch to the on position, close the lid and turn the timer all the way back. Extended Life or Compact Fluorescent Light (CFL) bulbs are not recommended for use in the Crayon Maker. 3. Close the lid before turning the timer on. Turning the timer on before the lid is closed will activate the safety locking mechanism which then may not allow the lid to close. Turning the timer should be the last step in activating the crayon making process. If you need additional assistance, please call (800) 2729652 weekdays between 9:00 AM and 4:00 PM Eastern Time to speak with a representative.
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Popular Questions

It is difficult to provide an exact shelf life for Crayola products because it depends on how and where they have been stored. Our products are generally tested on the basis of how they are used, rather than how long they have remained unused. We stand behind the Crayola brand name and will work to take care of any quality issue you may encounter. If you have any further questions, please call (800) 2729652 weekdays between 9:00 AM and 4:00 PM Eastern Time and a representative will be happy to assist you.

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With the health and safety of our community in mind, the Crayola Canada 2022 Annual United Way Sale has been canceled. Crayola Canada continues to develop alternatives to support the United Way. 

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While the marker barrel and cap are recyclable, not all parts of the marker are. Because the marker components are securely sealed during the manufacturing process, we don’t recommend trying to remove the marker nib and reservoir. The marker caps can be recycled at facilities that accept #5 plastic. 

Crayola offers an innovative program called ColorCycle that converts old markers into energy as well as wax compounds for asphalt and roofing shingles. The process repurposes the entire marker, regardless of the different kinds of plastics or how they are assembled. You can learn more about this program and all of Crayola’s other environmental initiatives at www​.cray​ola​.com/​c​o​l​o​r​cycle.

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Crayola products are typically sold through a network of distributors and retail stores. For information on direct purchasing requirements in Canada, please check out our Wholesale Purchasing page. 

To export products internationally, please contact the appropriate international office for assistance.

Crayola does not authorize resellers in any online marketplace.

If you have additional questions, we would love to hear from you! Feel free to call or text us at 18002729652 weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our contact uspage.

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