Do you offer helpful hints for using the Crayon Melter?

We have some tips to help you get the very best results from your Crayon Melter. Follow the tips below. If you have additional questions, we would love to hear from you! Feel free to call or text us at 18002729652 weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our Cray​ola​.ca Contact us page. Before You Start: 
  • Plug the unit in before loading your crayons. Use Crayola regular, washable, or metallic crayons only. Remove the crayon label and break into at least 3 pieces (do not load more than a full crayon’s worth of broken crayons). Wait for the unit light to turn from Red to Green. This should take about 30 seconds to 1 minute. For Best Results: Use thick paper (construction paper), poster board or foam core. It’s also great for decorating on cardboard, glass, wood, ceramics, or art canvases. Break crayons into small pieces. This will help with faster colour change! Once a crayon is inserted in the unit, it takes about 30 seconds to 1 minute for the melted wax to be ready. Hold Crayon Melter unit straight up and down with the tip flat on the paper. Don’t forget to close the cap! Do not turn the unit upside down or lay it on its side. Plan ahead! Try using lighter colours before dark for easy colour transitions. Cleaning Tips: Use scrap paper to clear out Crayon Melter between colours. Regularly wipe Crayon Melter tip with paper towel to clear buildup. Clean out the Crayon Melter with the included cleaning tool. Frequently Asked Questions: What types of crayons can be used in Crayon Melter? Crayon Melter works best with unwrapped Crayola regular, washable, or metallic crayon pieces. Glitter or non-Crayola crayons may affect function and performance. Should I use full-size crayons or pieces of crayons in Crayon Melter? For faster colour change, use small pieces of crayons Why does it take so long for the unit to heat up? The unit has been specially designed to heat at a slow and low temperature to ensure for a safe creative experience. How long does it take for the crayon pieces to melt in Crayon Melter? It takes about 30 seconds to 1 minute to melt the crayon pieces, depending on their size. The bottom of the crayon will melt before the top? How do I hold Crayon Melter? Hold Crayon Melter straight up and down with the tip flat on paper. Make sure the cap is closed. Do not turn upside down or lay on its side. Why are my colours melting and mixing together? You may need to clean out Crayon Melter. Use scrap paper in between colours or the included cleaning tool once the wax has cooled. How do I clean the entire Crayon Melter? Use scrap paper to clean between colours and regularly wipe the Melter tip with a paper towel to clear buildup. Once the wax has cooled, you can clean Crayon Melter using the included cleaning tool. Why is Crayon Melter not working? If it is your first time using the device, make sure you: Plug in the unit to an active power outlet. Use Crayola regular, washable, or metallic crayon pieces — other brands, sizes, or types may not properly melt. Allow 30 seconds to 1 minute for melting time. Hold the unit straight up and down with the tip flat on paper. If your Melter stopped working after previous use, try clearing it out with the included cleaning tool.
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Popular Questions

All CRAYOLA Crayons are made from paraffin wax and colour pigment. The crayons vary slightly in weight due to the amount of colour pigment added to produce a particular colour as well as the density of the powder pigment itself. Certain colour pigments are very light while other pigments are very dense. It would not be accurate, however, to say that all dark crayons are heavier than other colours. You can test this by doing an experiment to see which Crayola Crayons float and which will sink. For information on other science experiments, be sure to visit”>
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It is difficult to provide an exact shelf life for Crayola products because it depends on how and where they have been stored. Our products are generally tested on the basis of how they are used, rather than how long they have remained unused. We stand behind the Crayola brand name and will work to take care of any quality issue you may encounter. If you have any further questions, please call (800) 2729652 weekdays between 9:00 AM and 4:00 PM Eastern Time and a representative will be happy to assist you.

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With the health and safety of our community in mind, the Crayola Canada 2022 Annual United Way Sale has been canceled. Crayola Canada continues to develop alternatives to support the United Way. 

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While the marker barrel and cap are recyclable, not all parts of the marker are. Because the marker components are securely sealed during the manufacturing process, we don’t recommend trying to remove the marker nib and reservoir. The marker caps can be recycled at facilities that accept #5 plastic. 

Crayola offers an innovative program called ColorCycle that converts old markers into energy as well as wax compounds for asphalt and roofing shingles. The process repurposes the entire marker, regardless of the different kinds of plastics or how they are assembled. You can learn more about this program and all of Crayola’s other environmental initiatives at www​.cray​ola​.com/​c​o​l​o​r​cycle.

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Crayola products are typically sold through a network of distributors and retail stores. For information on direct purchasing requirements in Canada, please check out our Wholesale Purchasing page. 

To export products internationally, please contact the appropriate international office for assistance.

Crayola does not authorize resellers in any online marketplace.

If you have additional questions, we would love to hear from you! Feel free to call or text us at 18002729652 weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our contact uspage.

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Crayola® Play Sand is an official licensed product manufactured by Covia Holdings Corporation. Covia Holdings Corporation is equipped to handle your requests and may be contacted as follows:

Covia Holdings Corporation (formerly Mineral Visions)
400 Riverview Drive 
Suite 302 
Benton Harbor, MI 49022
Customer Service email address: customerservice@​coviacorp.​com
Customer Service phone:1 – 800-2557263 ext 39230
Weekdays: 9:00 am — 4:00 pm EST

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