Do you offer helpful hints for using the Crayon Melter?

We have some tips to help you get the very best results from your Crayon Melter. Follow the tips below. If you have additional questions, we would love to hear from you! Feel free to call or text us at 18002729652 weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our Cray​ola​.ca Contact us page. Before You Start: 
  • Plug the unit in before loading your crayons. Use Crayola regular, washable, or metallic crayons only. Remove the crayon label and break into at least 3 pieces (do not load more than a full crayon’s worth of broken crayons). Wait for the unit light to turn from Red to Green. This should take about 30 seconds to 1 minute. For Best Results: Use thick paper (construction paper), poster board or foam core. It’s also great for decorating on cardboard, glass, wood, ceramics, or art canvases. Break crayons into small pieces. This will help with faster colour change! Once a crayon is inserted in the unit, it takes about 30 seconds to 1 minute for the melted wax to be ready. Hold Crayon Melter unit straight up and down with the tip flat on the paper. Don’t forget to close the cap! Do not turn the unit upside down or lay it on its side. Plan ahead! Try using lighter colours before dark for easy colour transitions. Cleaning Tips: Use scrap paper to clear out Crayon Melter between colours. Regularly wipe Crayon Melter tip with paper towel to clear buildup. Clean out the Crayon Melter with the included cleaning tool. Frequently Asked Questions: What types of crayons can be used in Crayon Melter? Crayon Melter works best with unwrapped Crayola regular, washable, or metallic crayon pieces. Glitter or non-Crayola crayons may affect function and performance. Should I use full-size crayons or pieces of crayons in Crayon Melter? For faster colour change, use small pieces of crayons Why does it take so long for the unit to heat up? The unit has been specially designed to heat at a slow and low temperature to ensure for a safe creative experience. How long does it take for the crayon pieces to melt in Crayon Melter? It takes about 30 seconds to 1 minute to melt the crayon pieces, depending on their size. The bottom of the crayon will melt before the top? How do I hold Crayon Melter? Hold Crayon Melter straight up and down with the tip flat on paper. Make sure the cap is closed. Do not turn upside down or lay on its side. Why are my colours melting and mixing together? You may need to clean out Crayon Melter. Use scrap paper in between colours or the included cleaning tool once the wax has cooled. How do I clean the entire Crayon Melter? Use scrap paper to clean between colours and regularly wipe the Melter tip with a paper towel to clear buildup. Once the wax has cooled, you can clean Crayon Melter using the included cleaning tool. Why is Crayon Melter not working? If it is your first time using the device, make sure you: Plug in the unit to an active power outlet. Use Crayola regular, washable, or metallic crayon pieces — other brands, sizes, or types may not properly melt. Allow 30 seconds to 1 minute for melting time. Hold the unit straight up and down with the tip flat on paper. If your Melter stopped working after previous use, try clearing it out with the included cleaning tool.
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Crayola® Crayons are made in 148 unique colours, but don’t stop counting there! Some colours are offered in special effects, further expanding our colour selection with specialty crayons like glitter, pearl, confetti, metallic, bold & bright, and more!

Have questions? Our team is here to help. Call or text us at 1 – 800-Crayola or visit our Contact Us page to send an email. 

Throughout Crayola’s history, several crayon colours have been retired, marking significant moments in the evolution of our vibrant palette. 

1990
For the first time in Crayola history eight colours were retired and placed in the Crayola Hall of Fame: blue gray, green blue, lemon yellow, maize, orange red, orange yellow, raw umber, and violet blue. 

Eight new colours were added: cerulean, dandelion, fuchsia, jungle green, royal purple, teal blue, vivid tangerine, and wild strawberry. 

2003
Celebrating a century of bringing colour to the world, Crayola introduced four new colours named by Crayola fans! To make room for the new hues, we bid farewell to blizzard blue, magic mint, mulberry, and teal blue. 

The four new colours that were introduced are: inchworm, jazzberry jam, mango tango, and wild blue yonder. 

Kudos to our hue heroes – the consumers who voted in the Save the Shade” campaign, ensuring burnt sienna stayed in the pack. 

2017
To mark National Crayon Day on March 31st, we announced Dandelion was leaving the pack. To honor this iconic colour, we sent Dandelion on a retirement tour to his favorite places. His replacement, Bluetiful, was announced on May 52017.

If your Crayola markers have become dry because the marker caps were left off for a brief time, we have some suggestions that may help! To revive water-based markers, such as Crayola regular, washable, or Ultra-Clean markers, you can try dipping the tip in warm water for about 5 seconds. After recapping the marker, we suggest waiting 24 hours before trying the marker again. If Crayola Gel Markers seem dry after remaining uncapped, try rubbing the marker back and forth on the drawing surface several times. If the marker still doesn’t work, replace the cap for 2 – 3 hours and then try using it again. If unsuccessful, you can dip the tip in warm water for about 5 seconds. After recapping the marker, wait 24 hours before attempting to use the marker again. Visi-Max Dry Erase Markers and Take Note! Dry Erase Markers are not water-based like traditional Crayola markers, and cannot be revived if they are allowed to dry out.

Visit Cray​ola​.ca purchase Crayola Crayon and Marker packages in one colour or contact our Canadian customer service department at cscanada@​crayola.​com.

The following regular size crayon colours are available: black, blue, brown, gold, green, orange, pink, red, silver, violet, white, and yellow. 

The following Ultra-Clean Washable broad line marker colours are available: black, blue, brown, green, orange, red, violet, and yellow. 

Crayola is the manufacturer of high quality creative experience products and fine artist materials, marketed primarily under the Crayola and Silly Putty brand names. Our business is diversified in order to broaden our consumer base to encompass various age groups. Our business is divided into three major categories: 1.Products sold to retail stores through traditional distribution chains. 2.Products sold to schools, educational distributors, office supply retailers and specialty markets. 3.Products sold overseas through our international division. Each of our three major divisions develops strategies for approaching a certain market based on the target user or purchaser, where the product is sold and the location of the product in the retail store. We are sorry to disappoint you, however, we are unable to provide specific information regarding our marketing strategies and advertising practices due to its proprietary nature. Additional media and marketing information can be found by visiting Media Center.

Get the best results with these tips for cleaning your Scribble Scrubbies Pets.

Scrub Under Running Water: 

  • Gently scrub your pet under running water after play. Use the scrub brush to help release the marker inks from the tiny fibers (flocking). Do not wash your Scribble Scrubbie Pets in the dishwasher or bathtub.

Allow to Dry:

  • Allow your pets to dry before a second use. Colouring on damp pets can cause the ink to wick under the fibers, making the colour harder to rinse away. Let your pet air dry before storing it.

Soaking for Stubborn Stains: 

  • If colours persist after scrubbing under running water or have been on your pet for several days, consider soaking it in water for 20 minutes. For stubborn stains, an overnight soak may be necessary.

Additional Tips: 

  • Fresh colouring is easier to clean. Soap has little effect on cleaning your pets. Fresh colouring typically requires a rinse under the faucet, while concentrated colouring may require light scrubbing under a faucet or an overnight soak.

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Need Further Assistance?

  • We’re here for you! Call or text us at 18002729652 on weekdays between 9 AM and 4 PM Eastern Time.