Do you offer helpful hints for using the Crayon Melter?

We have some tips to help you get the very best results from your Crayon Melter. Follow the tips below. If you have additional questions, we would love to hear from you! Feel free to call or text us at 18002729652 weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our Cray​ola​.ca Contact us page. Before You Start: 
  • Plug the unit in before loading your crayons. Use Crayola regular, washable, or metallic crayons only. Remove the crayon label and break into at least 3 pieces (do not load more than a full crayon’s worth of broken crayons). Wait for the unit light to turn from Red to Green. This should take about 30 seconds to 1 minute. For Best Results: Use thick paper (construction paper), poster board or foam core. It’s also great for decorating on cardboard, glass, wood, ceramics, or art canvases. Break crayons into small pieces. This will help with faster colour change! Once a crayon is inserted in the unit, it takes about 30 seconds to 1 minute for the melted wax to be ready. Hold Crayon Melter unit straight up and down with the tip flat on the paper. Don’t forget to close the cap! Do not turn the unit upside down or lay it on its side. Plan ahead! Try using lighter colours before dark for easy colour transitions. Cleaning Tips: Use scrap paper to clear out Crayon Melter between colours. Regularly wipe Crayon Melter tip with paper towel to clear buildup. Clean out the Crayon Melter with the included cleaning tool. Frequently Asked Questions: What types of crayons can be used in Crayon Melter? Crayon Melter works best with unwrapped Crayola regular, washable, or metallic crayon pieces. Glitter or non-Crayola crayons may affect function and performance. Should I use full-size crayons or pieces of crayons in Crayon Melter? For faster colour change, use small pieces of crayons Why does it take so long for the unit to heat up? The unit has been specially designed to heat at a slow and low temperature to ensure for a safe creative experience. How long does it take for the crayon pieces to melt in Crayon Melter? It takes about 30 seconds to 1 minute to melt the crayon pieces, depending on their size. The bottom of the crayon will melt before the top? How do I hold Crayon Melter? Hold Crayon Melter straight up and down with the tip flat on paper. Make sure the cap is closed. Do not turn upside down or lay on its side. Why are my colours melting and mixing together? You may need to clean out Crayon Melter. Use scrap paper in between colours or the included cleaning tool once the wax has cooled. How do I clean the entire Crayon Melter? Use scrap paper to clean between colours and regularly wipe the Melter tip with a paper towel to clear buildup. Once the wax has cooled, you can clean Crayon Melter using the included cleaning tool. Why is Crayon Melter not working? If it is your first time using the device, make sure you: Plug in the unit to an active power outlet. Use Crayola regular, washable, or metallic crayon pieces — other brands, sizes, or types may not properly melt. Allow 30 seconds to 1 minute for melting time. Hold the unit straight up and down with the tip flat on paper. If your Melter stopped working after previous use, try clearing it out with the included cleaning tool.
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Popular Questions

Because Crayola Marker components are securely sealed during the manufacturing process, we don’t recommend trying to remove the marker nib and reservoir to recycle the barrel. The marker caps can be recycled at facilities that accept #5 plastic. 

Green is more than just a colour to us! Click here to learn more about Crayola’s sustainability initiatives.

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Throughout Crayola’s history, several crayon colours have been retired, marking significant moments in the evolution of our vibrant palette. 

For the first time in Crayola history eight colours were retired and placed in the Crayola Hall of Fame: blue gray, green blue, lemon yellow, maize, orange red, orange yellow, raw umber, and violet blue. 

Eight new colours were added: cerulean, dandelion, fuchsia, jungle green, royal purple, teal blue, vivid tangerine, and wild strawberry. 

Celebrating a century of bringing colour to the world, Crayola introduced four new colours named by Crayola fans! To make room for the new hues, we bid farewell to blizzard blue, magic mint, mulberry, and teal blue. 

The four new colours that were introduced are: inchworm, jazzberry jam, mango tango, and wild blue yonder. 

Kudos to our hue heroes – the consumers who voted in the Save the Shade” campaign, ensuring burnt sienna stayed in the pack. 

To mark National Crayon Day on March 31st, we announced Dandelion was leaving the pack. To honor this iconic colour, we sent Dandelion on a retirement tour to his favorite places. His replacement, Bluetiful, was announced on May 52017.

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Crayola Canada’s community relations program supports non-profit organizations located across Canada, with an emphasis on the arts and education. 

How To Apply 

Requests for donations must be submitted on your organization’s letterhead with your contact information by email, fax, or mail. If sending your request by email, you will receive an automatic reply acknowledging that your email has been received. If you do not receive this confirmation within 5 business days, please call Amanda Pascoe at Crayola Canada. 

Phone Number: 1.800.342.6534 ext. 2252 or 1.705.324.6105 ext 2252
Fax Number:1.705.324.3511

Mailing Address:

Crayola Canada
Donations Department
P.O. Box 120
15 Mary St. West
Lindsay, Ontario
Attn: Amanda Pascoe

What To Include 

We ask that you include the following required information in your letter:

  • Date of your event
  • If you require confirmation earlier than one month prior to your event, please provide us with a time frame needed to receive a response.
  • Details of your event
  • Shipping Address
  • Telephone and fax number, if we need to contact you
  • Contact person’s name, phone or fax number, and email address
  • What you would like to receive – i.e., door prize, art supplies for craft area, etc.

Please be advised that it may take up to three weeks for your request to

be reviewed. Only organizations selected to receive a donation will be


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There are no plans for a United Way sale in 2024. Crayola Canada continues to develop alternatives to support the United Way. 

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Crayola is the manufacturer of high quality creative experience products and fine artist materials, marketed primarily under the Crayola and Silly Putty brand names. Our business is diversified in order to broaden our consumer base to encompass various age groups. Our business is divided into three major categories: 1.Products sold to retail stores through traditional distribution chains. 2.Products sold to schools, educational distributors, office supply retailers and specialty markets. 3.Products sold overseas through our international division. Each of our three major divisions develops strategies for approaching a certain market based on the target user or purchaser, where the product is sold and the location of the product in the retail store. We are sorry to disappoint you, however, we are unable to provide specific information regarding our marketing strategies and advertising practices due to its proprietary nature. Additional media and marketing information can be found by visiting Media Center.
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We have some tips to help you get the very best results while cleaning your Scribble Scrubbie Pets. For Best Results: Gently scrub your pet under running water after play and let it air dry before storing. Use the scrub brush to help release marker inks from the tiny fibers (flocking). DO NOT PLACE SCRIBBLE SCRUBBIE PETS IN A DISHWASHER. Let your pets dry before a second use. Colouring on damp pets allows the ink to wick under the fibers, making the colour harder to rinse away. Still See Colour on Your Pet After Scrubbing Under Running Water? If colours have been left on your pet for several days, you may need to soak it in water for 20-minutes. If the stain persists after a 20-minute soak, soak overnight. Always Keep in Mind: The fresher the colour, the easier to clean. Soap has little effect when cleaning your pets. Fresh colouring typically requires a rinse under the faucet, while concentrated colouring may require light scrubbing under a faucet or an overnight soak. Follow the tips below. If you have additional questions, we would love to hear from you! Feel free to call or text us at 18002729652 weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our contact us page.
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While we are unable to send free CRAYOLA product samples, we encourage you to become a registered user of the Cray​ola​.com web site at”> There you can register to receive a monthly newsletter from us announcing new site features, promotions, events and other news!
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Crayola Crayons are made primarily from paraffin wax and colour pigment. Paraffin wax is made especially for Crayola by companies who extract it from products like wood and coal. Pigments come from various sources. They can be natural or man made substances. Pigments can be found in the earth, minerals and/​or made in laboratories. These raw materials are purchased from outside suppliers and are stored in our warehouse awaiting production. All of our raw materials are delivered by truck with the exception of paraffin wax, which is delivered in railroad cars. Further information is considered proprietary. If you need more information, please call us at (800) 2729652 weekdays between 9 AM and 4 PM Eastern Time. A representative will be happy to assist you.
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