Do you offer helpful hints for using the Crayon Melter?

We have some tips to help you get the very best results from your Crayon Melter. Follow the tips below. If you have additional questions, we would love to hear from you! Feel free to call or text us at 18002729652 weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our Cray​ola​.ca Contact us page. Before You Start: 
  • Plug the unit in before loading your crayons. Use Crayola regular, washable, or metallic crayons only. Remove the crayon label and break into at least 3 pieces (do not load more than a full crayon’s worth of broken crayons). Wait for the unit light to turn from Red to Green. This should take about 30 seconds to 1 minute. For Best Results: Use thick paper (construction paper), poster board or foam core. It’s also great for decorating on cardboard, glass, wood, ceramics, or art canvases. Break crayons into small pieces. This will help with faster colour change! Once a crayon is inserted in the unit, it takes about 30 seconds to 1 minute for the melted wax to be ready. Hold Crayon Melter unit straight up and down with the tip flat on the paper. Don’t forget to close the cap! Do not turn the unit upside down or lay it on its side. Plan ahead! Try using lighter colours before dark for easy colour transitions. Cleaning Tips: Use scrap paper to clear out Crayon Melter between colours. Regularly wipe Crayon Melter tip with paper towel to clear buildup. Clean out the Crayon Melter with the included cleaning tool. Frequently Asked Questions: What types of crayons can be used in Crayon Melter? Crayon Melter works best with unwrapped Crayola regular, washable, or metallic crayon pieces. Glitter or non-Crayola crayons may affect function and performance. Should I use full-size crayons or pieces of crayons in Crayon Melter? For faster colour change, use small pieces of crayons Why does it take so long for the unit to heat up? The unit has been specially designed to heat at a slow and low temperature to ensure for a safe creative experience. How long does it take for the crayon pieces to melt in Crayon Melter? It takes about 30 seconds to 1 minute to melt the crayon pieces, depending on their size. The bottom of the crayon will melt before the top? How do I hold Crayon Melter? Hold Crayon Melter straight up and down with the tip flat on paper. Make sure the cap is closed. Do not turn upside down or lay on its side. Why are my colours melting and mixing together? You may need to clean out Crayon Melter. Use scrap paper in between colours or the included cleaning tool once the wax has cooled. How do I clean the entire Crayon Melter? Use scrap paper to clean between colours and regularly wipe the Melter tip with a paper towel to clear buildup. Once the wax has cooled, you can clean Crayon Melter using the included cleaning tool. Why is Crayon Melter not working? If it is your first time using the device, make sure you: Plug in the unit to an active power outlet. Use Crayola regular, washable, or metallic crayon pieces — other brands, sizes, or types may not properly melt. Allow 30 seconds to 1 minute for melting time. Hold the unit straight up and down with the tip flat on paper. If your Melter stopped working after previous use, try clearing it out with the included cleaning tool.
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Popular Questions

Although the exact ingredients in our products are proprietary, we can provide a list of the most common ingredient requests NOT FOUND in products currently manufactured by Crayola. This list does not apply to licensed products, such as Crayola-brand bath, personal care, or food items, which are manufactured by licensing partners. Please check the back of the packaging for manufacturer details or contact us with any questions.

  • Casein
  • Eggs & Egg Shell
  • Fish/​Shellfish
  • Latex*
  • Milk
  • Nut & Nut Oil (including Tree Nuts)
  • Peanuts
  • Red Dye #40
  • Sesame & Sesame Oil
  • Whey

*It is possible that latex gloves may have been worn during the manufacture and distribution of raw materials, components or finished goods. 

If the ingredient in question is not included on this list and is due to a medical concern, please contact us at 1 – 800-CRAYOLA or visit our Support Page to send us an email. 


Need information regarding gluten/​wheat in our products? You can find that information here.

Crayola® Dough, Glitter Dots, and Easy Peel Crayon Pencils are manufactured with wheat (flour) as an ingredient and therefore are not considered gluten free. All other Crayola products, including Silly Putty, do not contain wheat or other grains known to be a source of gluten.

Multiple Crayola products are produced in the same manufacturing facilities and on the same machinery. While there is a slight chance of cross-contamination, the machinery used to manufacture Crayola products is cleaned between production runs in a manner that meets or exceeds all regulations.

This does not apply to licensed products, such as Crayola-brand bath, personal care, or food items, which are manufactured by licensing partners. Please check the back of the packaging for manufacturer details or contact us with any questions. 

If you have additional questions, feel free to call or text us at 18002729652 weekdays between 9 AM and 4 PM Eastern Time.

Yes, all Crayola® and Silly Putty® products are non-toxic and safe to use. Crayola has been a trusted brand in homes and schools for over 100 years, prioritizing safety since 1903.

Independent toxicologists consistently evaluate our products, confirming they contain no known toxic substances in quantities sufficient to harm the human body, even if ingested or inhaled. Both Crayola and Silly Putty art materials carry the Art and Creative Materials Institute’s (ACMI) APPROVED PRODUCT (AP) seal, indicating they meet or exceed specific quality standards.

Additional details regarding our commitment to the safety of our products can be found on our Product Safety page at Cray​ola​.com. 

For further assistance, please call or text us at 18002729652 on weekdays between 9 AM and 4 PM Eastern Time.

Crayola Crayons are made primarily from paraffin wax and colour pigment. Paraffin wax is made especially for Crayola by companies who extract it from products like wood and coal. Pigments come from various sources. They can be natural or man made substances. Pigments can be found in the earth, minerals and/​or made in laboratories. These raw materials are purchased from outside suppliers and are stored in our warehouse awaiting production. All of our raw materials are delivered by truck with the exception of paraffin wax, which is delivered in railroad cars. Further information is considered proprietary. If you need more information, please call us at (800) 2729652 weekdays between 9 AM and 4 PM Eastern Time. A representative will be happy to assist you.

The basic ingredients contained in Crayola Crayons are paraffin wax and colour pigment. The ingredients are the same for all Crayola Crayon colours, with some modifications in special effects crayons. We manufacture almost 3 billion crayons each year. The paraffin wax is melted and mixed together with pre-measured amounts of colour pigments. We purchase the powder pigments and either use individual colours or mix the pigments to produce the many colours of Crayola Crayons. The hot wax mixture is poured into moulding machines. In about four to seven minutes, the crayons cool and become solid. The crayon manufacturing process can be viewed on our web site by visiting http://​www​.cray​ola​.com/​f​a​c​t​o​r​y​/​p​r​e​v​i​e​w​/​f​a​c​t​o​r​y​_​f​l​o​o​r​/​c​r​a​y​o​n​_​m​f​g.htm. There is a book available titled Crayons From Start To Finish”. The book offers a behind-the-scenes look at the whole manufacturing process. To obtain this book, please visit your local library. As a further reference, the ISBN is 1567113907 and the author of the book is Samuel G. Woods.

Throughout Crayola’s history, several crayon colours have been retired, marking significant moments in the evolution of our vibrant palette. 

1990
For the first time in Crayola history eight colours were retired and placed in the Crayola Hall of Fame: blue gray, green blue, lemon yellow, maize, orange red, orange yellow, raw umber, and violet blue. 

Eight new colours were added: cerulean, dandelion, fuchsia, jungle green, royal purple, teal blue, vivid tangerine, and wild strawberry. 

2003
Celebrating a century of bringing colour to the world, Crayola introduced four new colours named by Crayola fans! To make room for the new hues, we bid farewell to blizzard blue, magic mint, mulberry, and teal blue. 

The four new colours that were introduced are: inchworm, jazzberry jam, mango tango, and wild blue yonder. 

Kudos to our hue heroes – the consumers who voted in the Save the Shade” campaign, ensuring burnt sienna stayed in the pack. 

2017
To mark National Crayon Day on March 31st, we announced Dandelion was leaving the pack. To honor this iconic colour, we sent Dandelion on a retirement tour to his favorite places. His replacement, Bluetiful, was announced on May 52017.

Crayola Canada’s community relations program supports non-profit organizations located across Canada, with an emphasis on the arts and education.

How To Apply

Requests for donations must be submitted on your organization’s letterhead with your contact information by email, or mail. If sending your request by email, you will receive an automatic reply acknowledging that your email has been received. If you do not receive this confirmation within 5 business days, please call Amanda Pascoe at Crayola Canada. 

Email:apascoe@​crayola.​com
Phone Number: 17052124399
 

Mailing Address:

Crayola Canada
Donations Department
P.O. Box 120
15 Mary St. West
Lindsay, Ontario
K9V 4R8
Attn: Amanda Pascoe

What To Include

We ask that you include the following required information in your letter:

  • Date of your event
  • If you require confirmation earlier than one month prior to your event, please provide us with a time frame needed to receive a response.
  • Details of your event
  • Shipping Address
  • Telephone number, if we need to contact you
  • Contact person’s name, phone, and email address
  • What you would like to receive – i.e., door prize, art supplies for craft area, etc.


Please be advised that it may take up to three weeks for your request to be reviewed. Only organizations selected to receive a donation will be contacted.

There are no plans for a United Way sale in 2024. Crayola Canada continues to develop alternatives to support the United Way.