Do you offer helpful hints for using the Crayon Carver?

We’d like to help get your Crayon Carver working! We have some troubleshooting tips to share with you. My Unit worked once or twice, but no longer turns on OR my unit never worked and won’t turn on: Your batteries should be new and the same brand. Use a full-size Crayola crayon. Crayons should be new to fit correctly in the chamber. Place the adapters on both sides of the crayon (regular size crayons only). After you pulled the lever and inserted the (regular size) crayon with the 2 adapters into the matching grooves, is the lever all the way right or left? It should be somewhere in between. The ON/OFF switch should be at the on” (1) position. Close the clear lid and the carving tip position on top of the crayon in between the clear lid slot. My unit does not carve crayons: The unit should be turned on” to position 1 (versus 0). Use a full-size Crayola crayon. Crayon should be new to fit correctly in the chamber. Look at the release lever on the right of the unit. You pull it to the right to insert the crayon. Make sure it returns close to the middle of the space; not off to one side or the other. You should hear a click” when the crayon is firmly in place. Try turning your crayon. It should not move when it is properly inserted. Close the lid. Press crayon firmly when carving! You may have to trace the tile a few times until the carving is clear. For additional assistance, call us at 1 – 800-CRAYOLA weekdays between 9 AM and 4 PM Eastern Time
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Popular Questions

The basic ingredients contained in Crayola Crayons are paraffin wax and colour pigment. The ingredients are the same for all Crayola Crayon colours, with some modifications in special effects crayons. We manufacture almost 3 billion crayons each year. The paraffin wax is melted and mixed together with pre-measured amounts of colour pigments. We purchase the powder pigments and either use individual colours or mix the pigments to produce the many colours of Crayola Crayons. The hot wax mixture is poured into moulding machines. In about four to seven minutes, the crayons cool and become solid. The crayon manufacturing process can be viewed on our web site by visiting http://​www​.cray​ola​.com/​f​a​c​t​o​r​y​/​p​r​e​v​i​e​w​/​f​a​c​t​o​r​y​_​f​l​o​o​r​/​c​r​a​y​o​n​_​m​f​g.htm. There is a book available titled Crayons From Start To Finish”. The book offers a behind-the-scenes look at the whole manufacturing process. To obtain this book, please visit your local library. As a further reference, the ISBN is 1567113907 and the author of the book is Samuel G. Woods.

There are no plans for a United Way sale in 2024. Crayola Canada continues to develop alternatives to support the United Way. 

Throughout Crayola’s history, several crayon colours have been retired, marking significant moments in the evolution of our vibrant palette. 

1990
For the first time in Crayola history eight colours were retired and placed in the Crayola Hall of Fame: blue gray, green blue, lemon yellow, maize, orange red, orange yellow, raw umber, and violet blue. 

Eight new colours were added: cerulean, dandelion, fuchsia, jungle green, royal purple, teal blue, vivid tangerine, and wild strawberry. 

2003
Celebrating a century of bringing colour to the world, Crayola introduced four new colours named by Crayola fans! To make room for the new hues, we bid farewell to blizzard blue, magic mint, mulberry, and teal blue. 

The four new colours that were introduced are: inchworm, jazzberry jam, mango tango, and wild blue yonder. 

Kudos to our hue heroes – the consumers who voted in the Save the Shade” campaign, ensuring burnt sienna stayed in the pack. 

2017
To mark National Crayon Day on March 31st, we announced Dandelion was leaving the pack. To honor this iconic colour, we sent Dandelion on a retirement tour to his favorite places. His replacement, Bluetiful, was announced on May 52017.

Crayola produces nearly 3 billion crayons each year, an average of twelve million daily.
Crayola Crayons are made primarily from paraffin wax and colour pigment. Paraffin wax is made especially for Crayola by companies who extract it from products like wood and coal. Pigments come from various sources. They can be natural or man made substances. Pigments can be found in the earth, minerals and/​or made in laboratories. These raw materials are purchased from outside suppliers and are stored in our warehouse awaiting production. All of our raw materials are delivered by truck with the exception of paraffin wax, which is delivered in railroad cars. Further information is considered proprietary. If you need more information, please call us at (800) 2729652 weekdays between 9 AM and 4 PM Eastern Time. A representative will be happy to assist you.

Although the exact ingredients in our products are proprietary, we can provide a list of the most common ingredient requests NOT FOUND in products currently manufactured by Crayola. This list does not apply to licensed products, such as Crayola-brand bath, personal care, or food items, which are manufactured by licensing partners. Please check the back of the packaging for manufacturer details or contact us with any questions.

  • Casein
  • Eggs & Egg Shell
  • Fish/​Shellfish
  • Latex*
  • Milk
  • Nut & Nut Oil (including Tree Nuts)
  • Peanuts
  • Red Dye #40
  • Sesame & Sesame Oil
  • Whey

*It is possible that latex gloves may have been worn during the manufacture and distribution of raw materials, components or finished goods. 

If the ingredient in question is not included on this list and is due to a medical concern, please contact us at 1 – 800-CRAYOLA or visit our Support Page to send us an email. 


Need information regarding gluten/​wheat in our products? You can find that information here.

Crayola Canada’s community relations program supports non-profit organizations located across Canada, with an emphasis on the arts and education.

How To Apply

Requests for donations must be submitted on your organization’s letterhead with your contact information by email, or mail. If sending your request by email, you will receive an automatic reply acknowledging that your email has been received. If you do not receive this confirmation within 5 business days, please call Amanda Pascoe at Crayola Canada. 

Email:apascoe@​crayola.​com
Phone Number: 17052124399
 

Mailing Address:

Crayola Canada
Donations Department
P.O. Box 120
15 Mary St. West
Lindsay, Ontario
K9V 4R8
Attn: Amanda Pascoe

What To Include

We ask that you include the following required information in your letter:

  • Date of your event
  • If you require confirmation earlier than one month prior to your event, please provide us with a time frame needed to receive a response.
  • Details of your event
  • Shipping Address
  • Telephone number, if we need to contact you
  • Contact person’s name, phone, and email address
  • What you would like to receive – i.e., door prize, art supplies for craft area, etc.


Please be advised that it may take up to three weeks for your request to be reviewed. Only organizations selected to receive a donation will be contacted.

The basic ingredients in Crayola Markers are water and dye. A common experiment is to use paper chromatography to separate the dyes. When performing this experiment, you will find that not all Crayola Marker colours separate into different colours due to the nature of dyes utilized in creating marker colours. (Brown, violet and green markers work best). For example, only one dye is used to make our red colour marker, but a number of dyes are used to make our brown colour marker. In a chromatography experiment, the brown will separate into different colours; however, the red will not. A craft involving chromatography is available on our web site at chromatography craft.