Frequently Asked Questions

Get the best results with these tips for cleaning your Scribble Scrubbies Pets.

Scrub Under Running Water: 

• Gently scrub your pet under running water after play. Use the scrub brush to help release the marker inks from the tiny fibers (flocking). Do not wash your Scribble Scrubbie Pets in the dishwasher or bathtub.

Allow to Dry:

• Allow your pets to dry before a second use. Colouring on damp pets can cause the ink to wick under the fibers, making the colour harder to rinse away. Let your pet air dry before storing it.

Soaking for Stubborn Stains: 

• If colours persist after scrubbing under running water or have been on your pet for several days, consider soaking it in water for 20 minutes. For stubborn stains, an overnight soak may be necessary.

Additional Tips: 

• Fresh colouring is easier to clean. Soap has little effect on cleaning your pets. Fresh colouring typically requires a rinse under the faucet, while concentrated colouring may require light scrubbing under a faucet or an overnight soak.

Explore Our Collection:

• Check out our entire collection of Scribble Scrubbie Pet products at Cray​ola​.com.

Need Further Assistance?

• We’re here for you! Call or text us at 1−800−272−9652 on weekdays between 9 AM and 4 PM Eastern Time.

Looking for refill markers for your Crayola Ultimate Light Board, Multi-Color Light Board, Glow Board, or Glow Dome? 

• USA: Crayola Bold & Bright Broad Line Washable Markers and Washable Window Markers will keep the creative fun going. Check for them in the Crayola aisle at your local retail stores or online. Check Cray​ola​.com for details.  
• Canada: Crayola Bold & Bright Broad Line Washable Markers and Washable Window Writers will keep the creative fun going. Check for the 10-count package at retailers that carry Crayola products or at Cray​ola​.ca.
• Outside of the USA or Canada: Check our FAQ to contact our international office. 

The right paint makes all the difference! Although all three types of Crayola® paint products are water-based, they aren’t all created alike. Check below to see what type of paint will work best for your next masterpiece. 

• Crayola Portfolio Series™ Acrylic Paint and Crayola Acrylic Paint is permanent and somewhat lightfast on many different surfaces. They are generally used by adults and older children because of their permanence.
• Crayola Premier™ Tempera Paint is permanent on paper surfaces. One coat coverage is all you need! It is generally used by adults and older children because of their permanence.
• Crayola Tempera Paint is generally used by older children. It is an excellent choice for educators due to its superior mixability and blending of colors. 
• Crayola Artista II® Washable Tempera Paints offers the same superior mixability and blending of colours as Crayola Tempera Paint, but in a formula that is washable from most launderable clothing and skin. 
• Crayola Washable Paints are typically used by younger children because of their washability from most launderable clothing and skin. They are neither permanent nor lightfast.

Have questions about your Color Wonder Magic Light Brush? We have the answers!

For Best Results:

• Always protect your work surface!
• The handle will light up and cycle through all the colours. When that is done, press the bristles in the middle of the paint pad for a few seconds. The handle will temporarily light up the colour of the paint. Brush the bristles against the paint pad several times. An invisible layer of paint will stick to the bristles. Brush onto Color Wonder Paper and watch the colours magically appear! 
• Between each colour change, wipe the bristles with a dry paper towel.
• To store the unit, snap the cover on to protect the colour pads. Since the paint pads will not dry out, the cover does not need to be airtight and replacing the paint pads is not necessary. The paint pads are securely sealed in the unit during the manufacturing process and not removable, so we do not recommend attempting to remove them. 

Battery Instructions:

1. Use Phillips screwdriver to loosen 2 battery cover screws on battery compartment.
2. Insert three (3) AA alkaline batteries. Ensure All 3 battery nibs (+ ends) face to the LEFT — see image below.
3. Replace battery cover & tighten the screws.

Battery Savers:

• To help preserve battery life, the Magic Light Brush will automatically turn off after 5 minutes if unused.
• To reactivate, push power switch to ​“off” and then back ​“on”. Turn the power switch off and then on.

Need more helpful hints? Feel free to call or text us at 1−800−272−9652 weekdays between 9 AM and 4 PM Eastern Time.

Your Crayola markers may have dried out if left uncapped. Below are some suggestions to help revive them. 

1. Color-Change Doodle Markers:

• Replace the cap for 72 hours (about 3 days) before attempting to use it again.

2. Colour Wonder Markers:

• Not water-based and cannot be revived.
• Try wiping the nib clean, cap the marker, and store with the tip down overnight if left uncapped briefly.

3. Fine-Point and Ultra-Fine Point Doodle Markers:

• Cannot be revived as they are permanent marker inks.

4. Gel Markers:

• Rub the marker back and forth on the drawing surface.
• If still dry, replace the cap for 2 – 3 hours.
• Alternatively, dip the tip in warm water for about 5 seconds, recap, and wait 24 hours before trying again.

5. Non-Water-Based Markers (Project Metallic, Signature Blending, Signature Metallic Outline, Take Note! Dry Erase, Visi-Max Dry Erase):

• These markers cannot be revived once they have dried out.

6. Take Note! Gel Pens:

• Tap the tip against paper to engage and disengage the tip until writing comes back.
• If unsuccessful, the pen may be empty even if some ink appears to be remaining.

7. Water-Based Markers (Regular, Washable, Ultra-Clean, Dual-Ended Doodle, Washable No-Drip & Project Paint Brush Pens):

• Dip the tip in warm water for about 5 seconds.
• Recap the marker and wait 24 hours before using it again.
   

Crayola® Dough, Glitter Dots, and Easy Peel Crayon Pencils are manufactured with wheat (flour) as an ingredient and therefore are not considered gluten free. All other Crayola products, including Silly Putty, do not contain wheat or other grains known to be a source of gluten.

Multiple Crayola products are produced in the same manufacturing facilities and on the same machinery. While there is a slight chance of cross-contamination, the machinery used to manufacture Crayola products is cleaned between production runs in a manner that meets or exceeds all regulations.

This does not apply to licensed products, such as Crayola-brand bath, personal care, or food items, which are manufactured by licensing partners. Please check the back of the packaging for manufacturer details or contact us with any questions. 

If you have additional questions, feel free to call or text us at 1−800−272−9652 weekdays between 9 AM and 4 PM Eastern Time.

Your DIY slime sensory adventure starts here! Crayola® Goo is a hands-on, magical experience that lets you mix, play, and customize your own slime masterpiece. Whether you’re a first-time mixer or a seasoned slime artist, these tips will help you get the most out of your Crayola Goo.

For Best Results: 

• Work on a flat, protected surface. 

• For darker colours, keep adding more marker ink. 

• Add as little or as much Mix-Ins as you want. 

• Thoroughly wash your hands before and after playing with Goo. 

• Close lids tightly to keep Goo soft. 

Making Your Goo: 

• Use lukewarm water – cold or hot water can affect how quickly Goo becomes sticky.

• Measure and pour the water first, then add the Goo Powder.

• Shake and then stir quickly and constantly for at least 1 minute (up to 2 minutes) until it becomes tacky.

• If it’s too sticky, let it sit for 1 – 2 minutes before using.

• Goo may feel a bit lumpy at first, but lumps will disappear once you start playing with it.

If you have additional questions, we would love to hear from you! Feel free to call or text us at 1 – 800-CRAYOLA weekdays between 9 AM and 4 PM Eastern Time.