Frequently Asked Questions

Crayola Canada’s community relations program supports non-profit organizations located across Canada, with an emphasis on the arts and education.

How To Apply

Requests for donations must be submitted on your organization’s letterhead with your contact information by email, or mail. If sending your request by email, you will receive an automatic reply acknowledging that your email has been received. If you do not receive this confirmation within 5 business days, please call Amanda Pascoe at Crayola Canada. 

Email:apascoe@​crayola.​com
Phone Number: 1−705−212−4399
 

Mailing Address:

Crayola Canada
Donations Department
P.O. Box 120
15 Mary St. West
Lindsay, Ontario
K9V 4R8
Attn: Amanda Pascoe

What To Include

We ask that you include the following required information in your letter:

• Date of your event
• If you require confirmation earlier than one month prior to your event, please provide us with a time frame needed to receive a response.
• Details of your event
• Shipping Address
• Telephone number, if we need to contact you
• Contact person’s name, phone, and email address
• What you would like to receive – i.e., door prize, art supplies for craft area, etc.

Please be advised that it may take up to three weeks for your request to be reviewed. Only organizations selected to receive a donation will be contacted.

Throughout Crayola’s history, several crayon colours have been retired, marking significant moments in the evolution of our vibrant palette. 

1990
For the first time in Crayola history eight colours were retired and placed in the Crayola Hall of Fame: blue gray, green blue, lemon yellow, maize, orange red, orange yellow, raw umber, and violet blue. 

Eight new colours were added: cerulean, dandelion, fuchsia, jungle green, royal purple, teal blue, vivid tangerine, and wild strawberry. 

2003
Celebrating a century of bringing colour to the world, Crayola introduced four new colours named by Crayola fans! To make room for the new hues, we bid farewell to blizzard blue, magic mint, mulberry, and teal blue. 

The four new colours that were introduced are: inchworm, jazzberry jam, mango tango, and wild blue yonder. 

Kudos to our hue heroes – the consumers who voted in the ​“Save the Shade” campaign, ensuring burnt sienna stayed in the pack. 

2017
To mark National Crayon Day on March 31^st, we announced Dandelion was leaving the pack. To honor this iconic colour, we sent Dandelion on a retirement tour to his favorite places. His replacement, Bluetiful, was announced on May 5, 2017.

Crayola® Crayons are made using primarily paraffin wax and colour pigment. While the basic ingredients remain consistent across all colours, variations may occur in special effects crayons. 

Our crayons are crafted through a process that involves melting paraffin wax and blending it with colour pigments. This mixture is then poured into molding machines where it solidifies in four to seven minutes. For a behind the scenes look of the Crayola Crayon manufacturing process, check out our video, You’ve Got Crayola Crayons. 

Dry Model Magic:

• Paint with Crayola Watercolour, Tempera, Acrylic, and washable paints or decorated with Crayola Markers.

Wet Model Magic:

• Colour with watercolour paint and markers; however, the colours will be lighter, and the pieces may take longer to dry.
• Add colour before modeling by kneading drops of watercolour, tempera, acrylic, or washable paints into the compound.
• Create your own colours by mixing white and different colours of Model Magic.

Crayola® Dough, Glitter Dots, and Easy Peel Crayon Pencils are manufactured with wheat (flour) as an ingredient and therefore are not considered gluten free. All other Crayola products, including Silly Putty, do not contain wheat or other grains known to be a source of gluten.

Multiple Crayola products are produced in the same manufacturing facilities and on the same machinery. While there is a slight chance of cross-contamination, the machinery used to manufacture Crayola products is cleaned between production runs in a manner that meets or exceeds all regulations.

This does not apply to licensed products, such as Crayola-brand bath, personal care, or food items, which are manufactured by licensing partners. Please check the back of the packaging for manufacturer details or contact us with any questions. 

If you have additional questions, feel free to call or text us at 1−800−272−9652 weekdays between 9 AM and 4 PM Eastern Time.

While there are currently no plans to hold a United Way sale, Crayola Canada remains committed to supporting the United Way and continues to explore alternative initiatives

Crayola® products are sold through a network of distributors and retail stores. Crayola does not authorize resellers in any online marketplace. This includes Amazon, eBay, Walmart, Alibaba, etc.

Is your business or organization interested in ordering directly from Crayola in Canada?

To establish a buying account with Crayola for distribution in Canada, a $1,500 opening order and an annual commitment are required. Products are sold in full case quantities, and drop shipping is not available. 

For pricing catalogs and order information, please contact our direct sales department via email at buydirectcanada@​crayola.​com.

Unable to meet our minimum requirements or seeking individual product purchases?

If you cannot meet our minimum requirements or are interested in purchasing individual products, please contact one of our authorized distributors for pricing:

Staples Professional

877−272−2121

easyservice@​staples.​com

https://​www​.sta​ples​.ca/​a​/​c​o​n​t​e​n​t​/​s​t​a​p​l​e​s​-​p​r​o​f​e​s​s​ional

Novexco

877−597−3261

Client.​support@​novexco.​ca

https://​novex​co​.com/​e​n​/​home/

Kid Toy

800−897−5107

ventes@​kidtoy.​ca

https://​www​.kid​toy​.ca/

Canadian Workplace Solutions

519−653−8984

info@​canadianworkplacesolutions.​ca

https://​cana​di​an​work​places​o​lu​tions​.ca/​l​o​c​a​t​e​-​a​-​d​ealer
 

Are you looking to export products internationally?

To export products internationally, please contact the appropriate international office for assistance.

Have questions?

Call or text us at 1 – 800-Crayola or visit our Support Page to send an email. 

Your Crayola markers may have dried out if left uncapped. Below are some suggestions to help revive them. 

1. Color-Change Doodle Markers:

• Replace the cap for 72 hours (about 3 days) before attempting to use it again.

2. Colour Wonder Markers:

• Not water-based and cannot be revived.
• Try wiping the nib clean, cap the marker, and store with the tip down overnight if left uncapped briefly.

3. Fine-Point and Ultra-Fine Point Doodle Markers:

• Cannot be revived as they are permanent marker inks.

4. Gel Markers:

• Rub the marker back and forth on the drawing surface.
• If still dry, replace the cap for 2 – 3 hours.
• Alternatively, dip the tip in warm water for about 5 seconds, recap, and wait 24 hours before trying again.

5. Non-Water-Based Markers (Project Metallic, Signature Blending, Signature Metallic Outline, Take Note! Dry Erase, Visi-Max Dry Erase):

• These markers cannot be revived once they have dried out.

6. Take Note! Gel Pens:

• Tap the tip against paper to engage and disengage the tip until writing comes back.
• If unsuccessful, the pen may be empty even if some ink appears to be remaining.

7. Water-Based Markers (Regular, Washable, Ultra-Clean, Dual-Ended Doodle, Washable No-Drip & Project Paint Brush Pens):

• Dip the tip in warm water for about 5 seconds.
• Recap the marker and wait 24 hours before using it again.