How do I retrieve a card sent from the Cray​ola​.com website?

To retrieve your e‑card sent from Cray​ola​.com, first try to click on the URL provided in the notification e‑mail you received. Some e‑mail programs or older browsers may break” the long URL into two lines or not have an active link directly to your card. If that happens and you click on the link, you may receive an error on Cray​ola​.com stating that your card cannot be found. If this happens, please visit http://www2.crayola.com/cardcreator/ecard_pickup.cfm”>http://www.crayola.com/cardcreator/ecard_pickup.cfm and enter the card number as it appears in your notification message. Because of the URL’s length, typing it character-for-character can easily result in a typo. Please note that the URL contains the number zero and not the letter O. We recommend you copy the entire URL message and paste it into the field found after clicking on the above link. You can copy the URL by highlighting it and then choosing Copy from the Edit option on your browser. Be sure and then choose Paste from the Edit option once you get to the card number entry field. This same copy/​paste feature can be accomplished by highlighting the complete URL and then choosing the CTRL key and the letter c simultaneously (copy). To paste in the card number entry field, choose CTRL and the letter v (paste) also simultaneously. If you need further assistance, please call (800) 2729652 weekdays between 9:00 AM and 4:00 PM Eastern Time and a representative will be happy to assist you.
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Keep designs permanent on fabric and other surfaces when you choose Crayola products with non-washable pigments:

  • Crayola Acrylic Paints 
  • Crayola Fabric Markers
  • Crayola Portfolio Series Acrylic Paint
  • Crayola Take Note! Permanent Markers

Check for availability at your favourite local and online retail stores or at Cray​ola​.ca.

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Crayola products are sold through a network of distributors and retail store locations. If you are not from the United States or Canada, please contact the office located nearest to you:

Country/​RegionCompanyContactWebsite

Africa, Middle East, Russia, South Africa & European countries (not listed separately)

CrayolaLaurent Dubois — LDubois@​Crayola.​com
Asia (if country is not listed separately) 
Crayola

Yvonne Lam — ylchan@​crayola.​com

Money Yap — myap@​crayola.​com

AustraliaCrayola Australia

Cray​ola​.com​.au/​a​b​o​u​t​-​u​s​/​c​o​ntact

1800657353
Cray​ola​.com​.au
Austria
Vivid/​Goliath — Germany Office

Sup​port​.goliathgames​.com/​d​e​u​t​s​c​h​-​g​o​l​iath/

+496103459180

BangladeshCrayolaRaymond Lau — rlau@​crayola.​com
Benelux
Crayola Benelux

InfoBenelux@​crayola.​com

+31104596 580

Cray​ola​.be
CambodiaCrayolaRaymond Lau -rlau@​crayola.​com
ChinaCrayola China

June Xu — jxu@​crayola.​com

Cray​ola​.cn
FranceUK QATC

Crayola.fr/a‑propos/contact.aspx

+33 (0) 1 410654 54

Cray​ola​.fr
GermanyVivid/​Goliath — Germany Office

Sup​port​.goliathgames​.com/​d​e​u​t​s​c​h​-​g​o​l​iath/

+496103459180


Hong KongCrayolaAllen Chan -achan@​crayola.​com
IndiaCrayolaRaymond Lau — rlau@​crayola.​com
IndonesiaCrayolaRaymond Lau -rlau@​crayola.​com
Ireland
Vivid/​Goliath

Cray​ola​.co​.uk/​a​b​o​u​t​-​u​s​/​c​o​n​t​a​c​t​.aspx

0800389 6238

Cray​ola​.co​.uk

ItalyCrayola Italy
info@​binneysmith.​itCray​ola​.it
JapanCrayola
Allen Chan — achan@​crayola.​comCray​ola​.jp
KoreaCrayolaAllen Chan — achan@​crayola.​com
LaosCrayolaRaymond Lau — rlau@​crayola.​com
Latin America: Caribbean, Central America & South America
Crayola

support@​crayola.​com

Lichtenstein
Vivid/​Goliath
Ksenia van der Mijde — k.​vandermijde@​goliathgroup.​com
MalaysiaCrayolaRaymond Lau -rlau@​crayola.​com
MaldivesCrayolaRaymond Lau — rlau@​crayola.​com
MexicoCrayola Mexico

Manuel Gonzalez — mgonzalez@​crayola.​com

018007178 222
Cray​ola​.com​.mx
Monaco
UK QATC

Crayola.fr/a‑propos/contact.aspx

+33 (0) 1 410654 54

Cray​ola​.fr
MongoliaCrayolaRaymond Lau — rlau@​crayola.​com
MyanmarCrayolaRaymond Lau -rlau@​crayola.​com
NepalCrayolaRaymond Lau -rlau@​crayola.​com
Nordic Region: Denmark, Faroe Islands, Finland, Greenland, Iceland, Norway & Sweden 
Vivid/​Goliath
Ksenia van der Mijde — k.​vandermijde@​goliathgroup.​com
New ZealandCrayola Australia

Cray​ola​.com​.au/​a​b​o​u​t​-​u​s​/​c​o​ntact

1800657 353
Cray​ola​.com​.au
PakistanCrayolaRaymond Lau -rlau@​crayola.​com
PhilippinesCrayolaRaymond Lau — rlau@​crayola.​com

Poland

Vivid/​Goliath
Ksenia van der Mijde — k.​vandermijde@​goliathgroup.​com
PortugalCrayola Italy
info@​binneysmith.​it
SingaporeCrayolaRaymond Lau — rlau@​crayola.​com
SpainCrayola Italy
info@​binneysmith.​it
Sri LankaCrayolaRaymond Lau — rlau@​crayola.​com
Switzerland
Vivid/​Goliath
Ksenia van der Mijde — k.​vandermijde@​goliathgroup.​com
TaiwanCrayolaAllen Chan -achan@​crayola.​com
ThailandCrayolaRaymond Lau — rlau@​crayola.​com
United KingdomVivid/​Goliath UK 

Cray​ola​.co​.uk/​a​b​o​u​t​-​u​s​/​c​o​n​t​a​c​t​.aspx

0800389 6238

Cray​ola​.co​.uk
VietnamCrayolaRaymond Lau — rlau@​crayola.​com
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The powdery deposit you may see on the surface of your Crayola product is called bloom. This occurs naturally and is perfectly safe. 

Bloom appears on Crayola wax-based products, such as crayons and coloured pencils. It occurs when oil contained in the paraffin wax used in these products seeps to the surface and re-crystallizes into a milky powder. You may also see this with sculptures made with Crayola Air-Dry Clay as the product ages or is exposed to varying temperatures and humidity. Rest assured, this process is harmless, and the powdery substance and crystallization do not affect the quality or performance of the product. Remove by gently wiping away with a dry cloth. 


If you have additional questions, we want to hear from you! Feel free to send us an email, call, or text us at 18002729652 on weekdays between 9 AM and 4 PM Eastern Time. Text charges may apply. 

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It’s glow time! We have some tips to help you get the best results from Crayola Glow Fusion.

  1. The Glow Fusion technology is a marker-paper system. The paper and marker set combined work together to give your masterpieces up to four hours of glow time. 
  2. Protect your work surfaces. Glow Fusion Markers are not washable. 
  3. When the markers (activated or not) are not in use, cap and lay them flat in the marker tray to prevent leaking. 
  4. For the brightest glow effect, use the markers promptly after activating. 
  5. To activate the markers: 
    • Bend the marker barrel at the star points to crack the glow capsules. 
    • Shake the capped marker for 5 seconds.
    • Remove the cap and hold the marker tip down until it glows. 
  6. Turn off the lights to see your art shine at its brightest! 

Need a visual? 

  • Scan the QR code on the box or check out the video here.

Want to keep the creative fun glowing?

  • Check for Glow Fusion Marker Colouring Sets in the Crayola aisle at retail stores or your favorite online shopping sites. 
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By definition, acid-free is having a pH of 6.5 to 8.0. *Currently, the following Crayola products meet an acid-free” definition, having a pH of 6.5 to 8.0:

  • Crayola Coloured Pencils
  • Crayola Crayons

*Vendor and product ingredients may change and cause a product that was once acid-free to no longer be, and vice versa.

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If you are interested in becoming a licensee, please contact Margot Somerville (Marketing Manager — Crayola Canada) at 9055139753 ext 5203.
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If you like to collect old/​vintage Crayola products, you may wish to look at flea markets, auctions, estate sales and garage sales. More information about older products can be found in a published book titled A Century of Crayola Collectibles — A Price Guide”. This book covers history and products offered through the years. To obtain this book, please visit your local book store. As a further reference, the ISBN is 0875886388 and the author of the book is Bonnie Rushlow.

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If your Crayola Colour Explosion Marker stops working, rub the tip on a clean, dry paper towel. In addition, the marker may be revived by placing it cap down for about one hour.
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