Do you offer helpful tips for using Crayola Fashion Superstar

We have some tips to help you get the very best results from Fashion Superstar. Follow the tips below, and if you still have trouble call or email us from our”>contact us page! Our demo video may help you get started! To view it, visit http://​www​.cray​ola​.com/​p​r​o​d​u​c​t​-​f​e​a​t​u​r​e​/​f​a​s​h​i​o​n​-​s​u​p​e​r​s​t​a​r​.aspx “>http://​www​.cray​ola​.com/​p​r​o​d​u​c​t​-​f​e​a​t​u​r​e​/​f​a​s​h​i​o​n​-​s​u​p​e​r​s​t​a​r​.aspx What Devices are Compatible with Fashion Superstar? Before trying our troubleshooting tips, be sure to check if your device is compatible with Fashion Superstar. See a full is of compatible devices, here –”> General Tips for Apple Users Reboot your device. Just hold the home and power buttons at the same time until the Apple logo appears. Don’t worry; your data won’t be lost! Make sure you are connected to Wi-Fi when downloading the app. If rebooting your device doesn’t help, Reset Network Settings. Tap Settings > General > Reset > Reset Network Settings. *This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings. Close out the app and reopen it. To close the app, press the home button twice, and then swipe up to close the app that is not working. Reopen the app by selecting it from the device. Uninstall and reinstall the app. To uninstall the app, press and hold on the app you want to delete until an x” appears in the upper right hand corner. The app will start wiggling. Press the x” to delete the app. To reinstall the app, go to App store and search for the app. Press install or the cloud icon to re-download. Make sure your device has permission to access the camera. Settings > Privacy > Camera > and turn it green to allow permission. If Fashion Superstar is not listed when trying to turn permissions on, uninstall and reinstall the app. Select OK to allow the app to have access to the camera. If this isn’t an option, please refer the consumer to Apple for troubleshooting further for their device. General Tips for Android Users Reboot device.
Some Android phones feature the Restart command on the Phone Options menu: Press and hold down the Power/​Lock key to see this menu. If a Restart command is there, use it to restart the phone. Turn off the phone and remove its battery. Wait about 15 seconds, then reinstall battery, and turn on the phone. 
Make sure your device is connected to Wi-Fi when trying to download the Fashion Superstar. Sometimes the data connection drops but the phone connection stays active. Check the status bar. If you don’t see the 4G, 3G, 1X, or Wi-Fi icon, the phone has no data signal. Close the app and reopen it. Press the Recent Apps button on Android 4.0 or newer, located in the virtual taskbar at the bottom of the screen next to the Back and Home buttons. Alternatively, try hitting the Home button and hold until the recent apps list displays. Uninstall and reinstall the app. To uninstall app go to Settings > Apps or Application Manager > Select app to uninstall > Uninstall. To reinstall app go to Google Play Store App > Menu > My apps and games > all > select app to reinstall > Install. Make sure your device has permission and access to camera. Go to Settings > Apps or Application Manager > select app > Permissions. Clearing out cache is important! To clear the app cache on an Android device, open up the Settings menu. Go to Settings > Privacy ; Security > Clear cache. Need More Designs? We have three options! You can download and print free samples from our website! Visit, http://​www​.cray​ola​.com/​p​r​o​d​u​c​t​-​f​e​a​t​u​r​e​/​f​a​s​h​i​o​n​-​s​u​p​e​r​s​t​a​r​.aspx “>http://​www​.cray​ola​.com/​p​r​o​d​u​c​t​-​f​e​a​t​u​r​e​/​f​a​s​h​i​o​n​-​s​u​p​e​r​s​t​a​r​.aspxSelect Help on the opening page of the app and select Printing Pages for full instructions. In your Lookbook, go to the Designs tab and click any unlocked apparel to print a blank page.
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Related Questions

Keep designs permanent on fabric and other surfaces when you choose Crayola products with non-washable pigments:

  • Crayola Acrylic Paints 
  • Crayola Fabric Markers
  • Crayola Portfolio Series Acrylic Paint
  • Crayola Take Note! Permanent Markers

Check for availability at your favourite local and online retail stores or at Cray​ola​.ca.

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Crayola products are sold through a network of distributors and retail store locations. If you are not from the United States or Canada, please contact the office located nearest to you:


Africa, Middle East, Russia, South Africa & European countries (not listed separately)

CrayolaLaurent Dubois — LDubois@​Crayola.​com
Asia (if country is not listed separately) 

Yvonne Lam — ylchan@​crayola.​com

Money Yap — myap@​crayola.​com

AustraliaCrayola Australia


Vivid/​Goliath — Germany Office



BangladeshCrayolaRaymond Lau — rlau@​crayola.​com
Crayola Benelux


+31104596 580

CambodiaCrayolaRaymond Lau -rlau@​crayola.​com
ChinaCrayola China

June Xu — jxu@​crayola.​com

FranceUK QATC‑propos/contact.aspx

+33 (0) 1 410654 54

GermanyVivid/​Goliath — Germany Office



Hong KongCrayolaAllen Chan -achan@​crayola.​com
IndiaCrayolaRaymond Lau — rlau@​crayola.​com
IndonesiaCrayolaRaymond Lau -rlau@​crayola.​com


0800389 6238


ItalyCrayola Italy
Allen Chan — achan@​crayola.​comCray​ola​.jp
KoreaCrayolaAllen Chan — achan@​crayola.​com
LaosCrayolaRaymond Lau — rlau@​crayola.​com
Latin America: Caribbean, Central America & South America


Ksenia van der Mijde — k.​vandermijde@​goliathgroup.​com
MalaysiaCrayolaRaymond Lau -rlau@​crayola.​com
MaldivesCrayolaRaymond Lau — rlau@​crayola.​com
MexicoCrayola Mexico

Manuel Gonzalez — mgonzalez@​crayola.​com

018007178 222
UK QATC‑propos/contact.aspx

+33 (0) 1 410654 54

MongoliaCrayolaRaymond Lau — rlau@​crayola.​com
MyanmarCrayolaRaymond Lau -rlau@​crayola.​com
NepalCrayolaRaymond Lau -rlau@​crayola.​com
Nordic Region: Denmark, Faroe Islands, Finland, Greenland, Iceland, Norway & Sweden 
Ksenia van der Mijde — k.​vandermijde@​goliathgroup.​com
New ZealandCrayola Australia


1800657 353
PakistanCrayolaRaymond Lau -rlau@​crayola.​com
PhilippinesCrayolaRaymond Lau — rlau@​crayola.​com


Ksenia van der Mijde — k.​vandermijde@​goliathgroup.​com
PortugalCrayola Italy
SingaporeCrayolaRaymond Lau — rlau@​crayola.​com
SpainCrayola Italy
Sri LankaCrayolaRaymond Lau — rlau@​crayola.​com
Ksenia van der Mijde — k.​vandermijde@​goliathgroup.​com
TaiwanCrayolaAllen Chan -achan@​crayola.​com
ThailandCrayolaRaymond Lau — rlau@​crayola.​com
United KingdomVivid/​Goliath UK 


0800389 6238

VietnamCrayolaRaymond Lau — rlau@​crayola.​com
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The powdery deposit you may see on the surface of your Crayola product is called bloom. This occurs naturally and is perfectly safe. 

Bloom appears on Crayola wax-based products, such as crayons and coloured pencils. It occurs when oil contained in the paraffin wax used in these products seeps to the surface and re-crystallizes into a milky powder. You may also see this with sculptures made with Crayola Air-Dry Clay as the product ages or is exposed to varying temperatures and humidity. Rest assured, this process is harmless, and the powdery substance and crystallization do not affect the quality or performance of the product. Remove by gently wiping away with a dry cloth. 

If you have additional questions, we want to hear from you! Feel free to send us an email, call, or text us at 18002729652 on weekdays between 9 AM and 4 PM Eastern Time. Text charges may apply. 

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It’s glow time! We have some tips to help you get the best results from Crayola Glow Fusion.

  1. The Glow Fusion technology is a marker-paper system. The paper and marker set combined work together to give your masterpieces up to four hours of glow time. 
  2. Protect your work surfaces. Glow Fusion Markers are not washable. 
  3. When the markers (activated or not) are not in use, cap and lay them flat in the marker tray to prevent leaking. 
  4. For the brightest glow effect, use the markers promptly after activating. 
  5. To activate the markers: 
    • Bend the marker barrel at the star points to crack the glow capsules. 
    • Shake the capped marker for 5 seconds.
    • Remove the cap and hold the marker tip down until it glows. 
  6. Turn off the lights to see your art shine at its brightest! 

Need a visual? 

  • Scan the QR code on the box or check out the video here.

Want to keep the creative fun glowing?

  • Check for Glow Fusion Marker Colouring Sets in the Crayola aisle at retail stores or your favorite online shopping sites. 
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By definition, acid-free is having a pH of 6.5 to 8.0. *Currently, the following Crayola products meet an acid-free” definition, having a pH of 6.5 to 8.0:

  • Crayola Coloured Pencils
  • Crayola Crayons

*Vendor and product ingredients may change and cause a product that was once acid-free to no longer be, and vice versa.

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If you are interested in becoming a licensee, please contact Margot Somerville (Marketing Manager — Crayola Canada) at 9055139753 ext 5203.
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If you like to collect old/​vintage Crayola products, you may wish to look at flea markets, auctions, estate sales and garage sales. More information about older products can be found in a published book titled A Century of Crayola Collectibles — A Price Guide”. This book covers history and products offered through the years. To obtain this book, please visit your local book store. As a further reference, the ISBN is 0875886388 and the author of the book is Bonnie Rushlow.

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If your Crayola Colour Explosion Marker stops working, rub the tip on a clean, dry paper towel. In addition, the marker may be revived by placing it cap down for about one hour.
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