Listening to Consumers and Customers

To make sure we’re meeting the needs of our customers and consumers, we listen to the people who buy and use our products.

Retailers expect high levels of service and reliability from Crayola and we work to meet their needs.  Through high speed information and distribution systems, the company continues to build its reputation as a valued partner to retail customers.

When parents, teachers, kids, artists, or hobbyists have questions about our products, help is only a phone call, e-mail message, or letter away.  Consumer Affairs representatives answer more then 300,000 calls, letters, and e-mail messages every year.  By helping consumers better understand Crayola products, we gain valuable feedback to measure quality and improve our products. 



CALL:  1-800-272-9652 (1-800-CRAYOLA).
Monday - Friday 9am - 4pm EST



Donation Requests

Crayola Canada's community relations program supports non-profit organizations located all across Canada, with an emphasis on the arts and education. Click here for more details.


Have a question or need help getting a stain out?

To browse our Frequently Asked Questions and find Stain Removal Tips, click here.

Interested in becoming a supplier or partnering with Crayola?

Crayola products are typically sold through a network of distributors and retail stores.  Please contact our Crayola Canadian office by phoning 1-800-342-6534, extension 2256 for more information on direct purchasing requirements, or send an email to

More information on Suppliers & Licensees can be found here.



We do not offer tours in our manufacturing facilities.  To see how crayons and markers are made, please visit The Crayola EXPERIENCE, our hands-on discover center in downtown Easton, Pennsylvania.  For more information, call 610-515-8000 or click here to visit the website.


For More Information About Our Company Write:

Crayola LLC
ATT: Consumer Affairs
PO Box 431
Easton, PA 18044-0431